What is better ProProfs Help Desk or Iperius Remote? Today’s companies need the best Help Desk Software product to stay competitive. On this page we help you with choosing the best software, by allowing you to evaluate ProProfs Help Desk and Iperius Remote down to the very details of their individual modules.
You may also examine our overall scoring values, which rate the software all round quality and performance. ProProfs Help Desk got a 8.5 score, while Iperius Remote has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: 100% (ProProfs Help Desk) against 67% (Iperius Remote). Bear in mind to opt for the application that best answers your most urgent needs, not the solution with the most robust features.
We did our best to review all popular Customer Support Software solutions that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk Omni, Freshdesk.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Both ProProfs Help Desk and Iperius Remote were reviewed by a panel of independent B2B experts who conducted a full analysis of all core aspects of every service. Their total score was calculated using our unique SmartScore algorithm that provides a separate partial score to each element including: main features, client support, mobile support, security, client satisfaction as well as reviews in other media. Here at FinancesOnline we are aware that useful features are not the only factor important to a company so we make sure we pay attention to all facets of a solution before calculating its final score.
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