What is better ProProfs Help Desk or iperceptions? Today’s firms seek the top Customer Support Software product to remain competitive. On this page we help you with buying the right tool, by allowing you to evaluate ProProfs Help Desk and iperceptions down to the very details of their individual functions.
It's also possible to make use of our overall scoring values, which rate the software all round quality and performance. ProProfs Help Desk got a 8.5 score, while iperceptions has a score of 7.3. Likewise, it is possible to compare their general user satisfaction rating: 100% (ProProfs Help Desk) against N/A% (iperceptions). Don’t forget to opt for the software that best answers your most crucial issues, not the software with the higher number of features.
Right now, the top services in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
iperceptions supports integrations with the following business systems and applications:
Google Analytics
Tealeaf
ClickTale
Adobe Analytics
Omniture Site Catalyst
Sitecore
Coremetrics
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chrysler, Comcast, COX, Hasbro, Hyundai
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
iperceptions is reimagining digital customer research by evolving digital analytics, enriching marketing technologies and personalizing experiences in real-time.
Please keep in mind that even though both ProProfs Help Desk and iperceptions may have an outstanding array of features each app might be designed for a different business size. If you are comparing features you should focus on a company size they are meant for. Some functionalities could scale up efficiently for large enterprises but if you own a small or mid-sized company it’s often more sensible to stay away from paying for customized features that you might never use.
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