What is better ProProfs Help Desk or iHelpDesk? When you compare ProProfs Help Desk and iHelpDesk, it is simple to see which Help Desk Software product is the more suitable option. This means that your business can select the most productive and effective program. You can study the details, including available tools, prices, plans offered by each vendor, offer terms, etc.
We also let you check their total scores to know which one seems to be better. ProProfs Help Desk has 8.5 points for overall quality and 100% rating for user satisfaction; while iHelpDesk has 6.5 points for overall quality and 100% for user satisfaction. Likewise, you can also find out which vendor is more credible by sending an email request to the two companies and see which company replies without delays.
If you have to quickly locate the more reliable Customer Support Software according to our review team we suggest you check out the following products: Freshdesk, Zendesk, Freshdesk Omni.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
If you compare different Help Desk Software apps you shouldn’t only look at their list of features and available pricing plans. Pay attention to the fact that the software should be matching your work processes and team so the more flexible their offer the better. Check which platforms are supported by ProProfs Help Desk and iHelpDesk and ensure you will get mobile support for whatever devices you work on in your company. You should also learn which languages and geographies are supported, as this may be a critical factor for many businesses.
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