TeamSupport
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Churn signal discovery
- Customer activity scores
- Automated alerts
- Marketing campaigns
- Proactive churn prevention
- Team and portfolio analysis
- Event-based triggered actions
- Individual user predictions
- Visual charts
- Machine learning algorithms
- Customer health scores
- Drill down into metrics
- Task creation
- Live activity stream
- Product usage analysis
- Metric alerts
- Customer success workflows
- Net promoter score
- Integrations with Salesforce, Zendesk, Desk.com and more
- Predict customer health
- Powerful data science
- Product usage analysis
- Fast deployment
Pricing Info
Pricing Info
Pricing available by quote only. Contact the company directly for pricing details.
Integrations
Integrations
Preact integrates with the following business systems and applications:
- Zendesk
- Responsys
- Act-On
- Salesforce
- MailChimp
- Eloqua
- HubSpot
- Marketo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bitium, Handshake, UserVoice
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Preact's data science makes it easy to decode customer behavior, so you can reduce churn and drive revenue with precision.
Company Email
contact@preact.com
Contact No.
Company's Address
290 King St #10, San Francisco, CA, United States 94107
Preact Comparisons
Popular Preact Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Agent tools
- Intuitive online help desk interface
- Customizable dahsboard
- Powerful search
- Integrated screen recordings
- Mobile agent tools
- Ticket automation
- SLA management
Collaboration
- WaterCooler social networking tool
- Groups
- Internal chat
- Wiki
- Community
Customer self-service
- Advanced portal tools
- Ticket deflection
- Knowledge base
Multi-channel support
- Email integration
- Integrated live chat
- Facebook integration
- Integrated customer database
- Product database
- Track service contracts
- Integration with popular CRM systems
Management tools
- Reporting and metrics
- Rights management
- Integration with business intelligence systems
Pricing Info
TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:
Support Desk – $50 per agent per month, billed annually
- Designed for end-user customer support or internal help desk operations;
- Lets you easily assign, track and manage support requests.
Enterprise –
$65 per agent month, billed annually
- You can connect customer support
- Product development and product management
- Teams can use the same tool and share data
- Track support issues, product bugs, defects, and feature enhancements.
Integrations
TeamSupport integrates with the following business systems and applications:
- JIRA
- ServiceNow
- HubSpot
- Slack
- Salesforce.com
- Beanstalk
- Highrise
- MailChimp
- Nicereply
- Zoho Reports
- Dropbox
- Zapier
- Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
Company Email
sales@teamsupport.com
Contact No.
Company's Address
100 Highland Park Village, Suite 200
Dallas, TX 75205
USA
TeamSupport Comparisons
Popular TeamSupport Alternatives
In the event you are still having doubts about which app will work best for your company it might be a good idea to examine each service’s social metrics. These metrics are frequently an indicator of how popular a given product is and how extensive is its online presence. For instance Preact Twitter account has currently 1691 followers. At the same time TeamSupport Twitter is followed by 9530 users.
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