What is better PhoneBurner or Salesforce Service Cloud? If you’re experiencing a difficult time selecting the best Customer Support Software product for your circumstances, try to compare the available software and determine which tool offers more positive aspects. For instance, here you can review PhoneBurner (overall score: 8.8; user rating: 100%) vs. Salesforce Service Cloud (overall score: 9.6; user rating: 97%) for their overall performance.
You can also see which one provides more tools that you need or which has more flexible pricing plans for your current budget constraints. Having a clear table to match their features will significantly boost the possibility of getting the right product for your company. Take a closer look at other factors of the software like if it’s easy to use, adaptability, scalability, and pricing terms.
Our experts made sure to prepare reviews of all popular Call Center Software solutions offered out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk Contact Center, Zendesk, JustCall.
In addition to native integrations with Salesforce, HubSpot and Zapier, their partner Pie-Sync facilitates integrations with 100+ top CRMs and apps like Microsoft Dynamics, Pipedrive, Infusionsoft, Mailchimp, Zoho, Sugar CRM and others.
A web-based power dialer that speeds up and streamlines the outbound calling process. PhoneBurner has a contact manager feature built into the system, which automatically organizes imported leads in preparation for the calling process. Using the contact manager feature, sales can create a priority list by category, custom tags, etc.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
You should keep in mind that while both PhoneBurner and Salesforce Service Cloud may offer an excellent set of features every service might be designed for a different company size. If you are analyzing various solutions you should pay attention to a company size they are catering to. Some elements may scale up efficiently for large enterprises but if you own a small or medium company it’s usually more sensible to avoid paying for advanced features that you might never have a chance to use.
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