Salesforce Service Cloud
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Power-dialer boosts outbound productivity up to 4x
- Call tracking, reporting, and analytics
- Local Caller ID service
- Post-call workflow automation
- Automated lead distribution through LeadStream
- Fully scalable for teams of any size
- Built-in CRM features
- Tags and saved searches for leads
- Intelligent lead filtering
- Automatic call tracking and recording
- Detailed contact records
- Email tracking with open and download rates
- Unlimited call campaigns and schedules
- One-touch Emails
- Reports for custom metrics
- Real-time, self-updating leaderboards
- SMS sending from the dialer
- White-glove setup and onboarding
Pricing Info
Pricing Info
Single users get unlimited dialing for $149/month ($126/month if annual), along with these features:
- Unlimited power dialing
- Built-in sales CRM (+ integrations available)
- Voicemail drop
- Instant email sending
- Email and attachment tracking
- Advanced search and lead filtering
- Custom dispositions
- Call recording
- Call tracking & analytics
- Local ID (optional extra)
- SMS text messaging (optional extra)
- Phone support
- White-glove onboarding
Teams enjoy these bonus features, along with volume discounts based on team size and term length:
- Dedicated admin portal
- Automatic lead distribution
- Real-time reports and leaderboards
- Content sharing for rapid setup
- Add and remove seats as needed
- Admins are free unless engaged in dialing
There are no contracts, setup fees, or per-minute charges. Try PhoneBurner free without a credit card.
Integrations
Integrations
In addition to native integrations with Salesforce, HubSpot and Zapier, their partner Pie-Sync facilitates integrations with 100+ top CRMs and apps like Microsoft Dynamics, Pipedrive, Infusionsoft, Mailchimp, Zoho, Sugar CRM and others.
- Act! 365
- Autopilot
- AWeber
- Batchbook
- BombBomb
- Bookeo
- BoomTown
- Bullhorn
- Chargebee
- Cin7
- Clarabridge CX Social
- Classy
- Clio
- Crisp
- Current RMS
- Datavalidation
- Debitoor
- Delivra
- Drift
- Elastic Email
- ERPNext
- FinFolio
- Front
- Google Calendar
- Help Scout
- Intercom
- KWCommand
- Magento
- Mailchimp
- Mixpanel
- Outreach
- PersistIQ
- Podio
- PrestaShop
- RegFox
- ShipStation
- Stripe
- SurveyMonkey
- Syncro
- Unbounce
- Unleashed
- Vend
- Wishpond
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Empower Network, Coldwell Banker, Farmers Insurance, Remax
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A web-based power dialer that speeds up and streamlines the outbound calling process. PhoneBurner has a contact manager feature built into the system, which automatically organizes imported leads in preparation for the calling process. Using the contact manager feature, sales can create a priority list by category, custom tags, etc.
Company Email
support@phoneburner.com
Contact No.
Company's Address
PhoneBurner, Inc
1968 S. Coast Hwy, Suite 1800
Laguna Beach, CA 92651
USA
PhoneBurner Comparisons
Popular PhoneBurner Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Computer Telephony Integration (CTI)
- Record types
- Lead-contact account management
- Files
- Salesforce identity
- Roles and permissions
- Snap-ins for live agent chat
- Social customer service pro
- Knowledge
- Work order management
- Service console
- Customer community
- Chatter
- Community starter
- Email integration with Outlook
- Advanced case management
- Customer account portal
- Custom page layouts
- Standard success Plan
- Asset management
- Omni-channel supervisor
- Field service dispatch
- Service contracts and entitlements
- Developer Sandbox
- Unlimited online training
- Activity feed
- Developer Pro Sandbox
- Topics and recommendations
- Data and file storage
- Order management
- Omni-channel routing
- Case auto-assignment
- Service analytics app
- Social customer service starter pack
- Product tracking
- Case milestone tracker
- Unlimited custom applications
- Google Apps integration
- Custom profiles
- AppExchange app integration
- Offline access
- Lightning App builder
- Case escalation rules and queues
- Web services API
- Opportunity tracking
- Workflow and approval automation
- Web and email case capture
- Task management
- Customizable reports and dashboards
- Case email auto-response
- Advanced reporting features
- Salesforce mobile app
- Email templates
Pricing Info
Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.
Essentials – $25/user per month
- Chatter
- Salesforce mobile app
- Files
- Topics and recommendations
- Case auto-assignment
- Web and email case capture
- Case email auto-response
- Case escalation rules and queues
- Lead-contact account management
- 1 Service console app per org
- Basic omni-channel routing
- Omni-channel supervisor
- Knowledge (read only)
- Knowledge (read-write)
- Computer Telephony Integration (CTI)
- Phone
- Social Customer Service
- Live agent chat (limited functionality)
- Next best action
- Help center
- Customizable reports and dashboards
- Opportunity tracking
- Task management, activity feed
- Email integration with Outlook
- Google Apps integration
- Custom profiles and page layouts
- Lightning App builder
- AppExchange app integration
- Email templates
- Data and file storage per user
- Limited Lightning flow automation
Professional – $75/user per month
- All Essentials plan features except phone, live chat, and help center, plus:
- Service orders
- Service contracts and entitlements
- Work order management
- Asset management and product tracking
- Unlimited custom applications
- Developer Sandbox
- 2 Roles and permissions per org
- 3 Record types per object
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Web services API – $25/user/month
- Developer Pro Sandbox
Enterprise – $150/user per month
- All Essentials and Professional plan features except phone, plus:
- Service console apps
- Advanced case management
- Advanced reporting features
- Offline access
- Web services API
- Lightning flow automation (unlimited)
- Roles and permissions
- Record types (per object)
- Salesforce identity
- Workflow approval
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Chat (live agent) – $75/user/month
- Developer Pro Sandbox
- Full Sandbox
Unlimited – $300/user per month
- All Enterprise plan features, plus:
- Knowledge (read-write)
- Chat (live agent)
- Developer Pro Sandbox
- 1 Full Sandbox per org
- 24/7 Support and configuration services
Integrations
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
- Autotask
- ConnectWise
- JIRA
- Salesforce Service Cloud
- ServiceNow
- Zendesk
- Oracle Service Cloud
- Freshdesk
- Freshservice
- Desk.com
- Help Scout
- Cherwell Software
- Wrike
- SugarCRM
- Microsoft Dynamics CRM
- Zoho CRM
- Netsuite
- Autotask
- Close.io
- ConnectWie
- Infusionsoft
- Pipedrive
- HubSpot CRM
- Oracle Sales Cloud
- Base CRM
- CustomerGauge
- Act! Essentials
- Sap Hybrid Cloud for Customers
- Sage CRM
- Bullhorn
- Maximizer CRM
- Insightly
- Microsoft Dynamics GP
- Microsoft Dynamics AX
- QuickBooks
- Freshbooks
- Taxify
- Sage Intacct
- Sage 200
- Tipalti
- Plaid
- Shopify
- Volusion
- Ecwid
- Bigcommerce
- Magento
- Etsy
- Woocommerce
- Weebly
- SAPAnywhere
- Epages
- Oracle Eloqua
- Marketo
- HubSpot Marketing
- Act-On
- MailChimp
- Mailjet
- Allbound
- Autopilot
- Constant Contact
- Kissmetrics
- Facebook Lead Ads
- Campaign Monitor
- iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Company Email
info@salesforce.com
Contact No.
Company's Address
Salesforce Tower, 415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA
Salesforce Service Cloud Comparisons
Popular Salesforce Service Cloud Alternatives
You should note that even though both PhoneBurner and Salesforce Service Cloud may have a reliable array of features every app could be designed for a different business size. If you are comparing features you should give some attention to a business type they are meant for. Some functionalities could scale up with no problem for big enterprises but if you own a small or medium company it’s usually more sensible to stay away from paying for advanced functionalities that you might never have a chance to use.
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