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Compare PagerDuty vs xMatters

What is better PagerDuty or xMatters? You can use our scoring system to help you get a general idea which IT Management Software product is more suitable for your business. For overall product quality, PagerDuty received 8.9 points, while xMatters gained 8.4 points. At the same time, for user satisfaction, PagerDuty scored 97%, while xMatters scored 100%.

Details about their characteristics, tools, supported platforms, customer service, plus more are given below to provide you with a more precise assessment. Remember to purchase only the features your company needs so as not to waste money for tools which are redundant.

At this time, the leading solutions in our IT Management Software category are: Norton Security, Cloudflare, Avira Antivirus Server.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Event Grouping & Enrichment
  • Reliable & Rich Alerting
  • Scheduling & Automated Escalations
  • Mobile Incident Management
  • Real-Time Collaboration
  • System & User Reporting
  • Always-On, Guaranteed Delivery
  • Enterprise-Grade Security & Controls
  • Service Grouping

Pricing Info

Lite Plan – $9/month/user (annual billing) or $10/month/user

  • Unlimited SMS, Phone Alerts (USA and Canada)
  • Reliable Alerting
  • 100+ Integrations
  • Automatic Escalation
  • Support Knowledge Base

Basic Plan – $29/month/user (annual billing) or $34/month/user

  • All Lite Plan features
  • 25 Global SMS and Phone Alerts
  • On-call Schedules
  • Incident Urgencies
  • Email Support
  • 500 API Requests Monthly
  • 1 Year Data Retention

Standard Plan – $49/month/user (annual billing) or $59/month/user

  • All Basic Plan features
  • Unlimited Global SMS and Phone Alerts
  • Enterprise Integrations
  • Advanced Analytics
  • Single Sign-on
  • Team Organization
  • Unlimited API Requests
  • Custom Incident Urgencies
  • Phone + Email Support
  • Unlimited Data Retention
  • Service Agreements

Enterprise Plan – $99/month/user (annual billing)

  • All Standard Plan features
  • Dedicated Customer Success Manager
  • Customized SLAs
  • Unlimited Read-Only Users
  • Downtime Insurance Protection

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AirBNB, Okta, E-Harmony

Integrations

PagerDuty integrates with many business systems and applications including:

  • Ansible
  • Apica
  • App Dynamics
  • App Formix
  • Aruba
  • Catchpoint
  • Bitium
  • BMC Remedy
  • Desk.com
  • Flowdock
  • Freshservice Gitter
  • Glip
  • Demisto
  • Crashlyticcs
  • Ghost Inspector
  • Honeybadger
  • HP Sitscope
  • Kayako
  • Keynote
  • Intellinote
  • LogicMonitor
  • MailHop
  • Microsoft Azure
  • Monitis
  • Okta
  • Slack
  • Raygun
  • Opsee
  • Zapier
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

PagerDuty is an incident management platform that provides reliable incident notifications via email, push, SMS, and phone, as well as automatic escalations, on-call scheduling, and other functionality to help teams detect and fix infrastructure problems quickly.

Company Email

support@pagerduty.com

Contact No.

Company's Address

600 Townsend St., #200
San Francisco, CA 94103

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Alerts and Notifications
  • Communication management
  • two-way communication
  • Email, voice, text, SMS.
  • Automation of alerts and notifications
  • Incident management
  • Scheduling
  • Integrations
  • News feed
  • Customization
  • Event management
  • manual alerts and notification
  • Drag and Drop
  • Mobile optimized solution

Pricing Info

Xmatters offers three different enterprise pricing tiers for two of its products IT Management and Business Continuity Management. The pricing for the other two products can be sought from the customer representatives of the company.

The three different tiers are named Starter, Base, and Pro. Further details are given in below:

IT Management

Starter – $16/user/month

  • Unlimited Integrations
  • Mobile, SMS, email, voice, and pager communication
  • Up to 10 Roles
  • 6 Events/Minute
  • Manual Alerts
  • Support
  • Data Sync
  • SLA
  • Messaging Packages

Base – $39/user/month

  • All features of Starter package
  • Unlimited Roles
  • 15 Events/Minute
  • 24/7 support
  • Multi-language support
  • Bigger messaging packages

Advanced – $59/user/month

  • All features of Base package
  • 30 events/ minutes
  • dedicated support manager
  • Communication center
  • Biggest messaging

Business Continuity Management

Starter – $9/user/month

  • Unlimited users
  • Mobile, SMS, email, voice, and pager communication
  • Unlimited roles
  • 24/7 support
  • Groups
  • Integrations
  • Data Sync
  • Multi-Language support
  • Success manager
  • Manual Alerts

Base – $12.48/user/month

  • All features of Starter package
  • Messaging app
  • Conference calling
  • Drag and drop tools
  • Subscriptions

Advanced – $15.96/user/month

  • All features of Base package
  • Dashboards
  • Incident management
  • Dashboard sharing
  • Feeds

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

US bank, FUJITSU, Manpower

Integrations

xMatters integrates with the following business systems and applications:

  • Twitter
  • Zapier
  • Sumo Logic
  • Loggly
  • Zendesk,
  • Desk.com
  • Splunk Cloud
  • OneLogin
  • Salesforce Sales Cloud
  • ScienceLogic
  • AppDynamics
  • IBM SmartCloud Engage
  • JIRA Software
  • Okta Identity Management
  • HipChat
  • ManageEngine ServiceDesk Plus
  • HipChat
  • Slack
  • Salesforce Service Cloud
  • JIRA Service Desk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

xMatters is a cloud-based alerts and communication system that helps the companies of all sizes in getting timely alerts during incidents and inform the concerned personnel.

Company Email

Contact No.

Company's Address

12647 Alcosta Blvd, Ste 425
San Ramon, California
USA

Atera

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Monitoring and Management (RMM)
  • Professional Services Automation (PSA)
  • Best-in-class Remote Access
  • Mobile Technician Management
  • Billing and Invoicing
  • Benchmarks
  • Reporting and Analytics
  • Real time alerts
  • IT automation
  • Custom scripting
  • Contracts and SLA
  • Service Desk
  • Patch Management
  • Mobile View
  • Chat and File Transfer
  • Help Desk and Ticketing
  • Contracts and Services Management

Pricing Info

Atera offers the following basic and enterprise pricing packages:

Pro – $89/month or $79/month (Annual Billing)

  • Full RMM
  • Automatic Monitoring
  • IT Tasks Automation
  • Patch Management
  • Network Inventory
  • System White Labeling
  • Unattended Remote Access (Max. 2 concurrent sessions)
  • API (400 RPM)

Growth – $129/month or $119/month (Annual Billing)

  • All Pro features
  • Remote – Unlimited concurrent sessions
  • Remote – Smartphone App
  • Less than 20MB Patch & Scripting Installations
  • Mac Agent
  • Direct Quickbooks integration
  • API (600 RPM)
  • Chat

Power – $149/month or $69/month (Annual Billing)

  • All Growth features
  • Database Snapshots
  • Geo-redundant Database
  • API (700 RPM)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nano Geek, PC4Less, Microtek Solutions

Integrations

Atera integrates with the following business systems and applications:

  • Webroot
  • Ninite Pro
  • Warranty Master
  • IT Glue
  • TeamViewer
  • Screenconnect
  • Zapier
  • QuickBooks Online
  • QuickBooks Desktop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together.

Company Email

info@atera.com

Contact No.

Company's Address

Atera Networks Ltd.
244 Madison Avenue, New York
NY, 10016-2417
USA

If you are still having doubts about which service will work best in your case it may be a good idea to investigate each service’s social metrics. Such metrics are quite often an indicator of how popular a given product is and how extensive is its online presence. For instance PagerDuty Twitter profile has currently 16324 followers. At the same time xMatters Twitter is followed by 2085 users.

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