What is better PagerDuty or xMatters? Buying the most effective IT Management Software product is all about assessing numerous solutions and figuring out the top program for your specific needs. Our exclusive process will give you an instant look at the general rating of PagerDuty and xMatters. For all round quality and performance, PagerDuty scored 8.9, while xMatters scored 8.4. On the other hand, for user satisfaction, PagerDuty earned 97%, while xMatters earned 100%.
Below it's also possible to look at their functions, terms, plans, etc. to see which software will be more appropriate for your situation. An important element to evaluate is if the application lets you to enable and disable restrictions on various types of users to limit the exposure of any critical company data.
In the event you would like to quickly locate the best IT Management Software according to our review team we advise you examine these products: Norton Security, aqua cloud, monday.com.
PagerDuty integrates with many business systems and applications including:
Ansible
Apica
App Dynamics
App Formix
Aruba
Catchpoint
Bitium
BMC Remedy
Desk.com
Flowdock
Freshservice Gitter
Glip
Demisto
Crashlyticcs
Ghost Inspector
Honeybadger
HP Sitscope
Kayako
Keynote
Intellinote
LogicMonitor
MailHop
Microsoft Azure
Monitis
Okta
Slack
Raygun
Opsee
Zapier
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AirBNB, Okta, E-Harmony
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An incident management platform that provides reliable incident notifications via email, push, SMS, and phone. It also enables automatic escalations, on-call scheduling, and other functionality to help teams detect and fix infrastructure problems quickly. PagerDuty leverages machine learning in aggregating and correlating events and turning them into actionable alerts.
Xmatters offers three different enterprise pricing tiers for two of its products IT Management and Business Continuity Management. The pricing for the other two products can be sought from the customer representatives of the company.
The three different tiers are named Starter, Base, and Pro. Further details are given in below:
IT Management
Starter – $16/user/month
Unlimited Integrations
Mobile, SMS, email, voice, and pager communication
Up to 10 Roles
6 Events/Minute
Manual Alerts
Support
Data Sync
SLA
Messaging Packages
Base – $39/user/month
All features of Starter package
Unlimited Roles
15 Events/Minute
24/7 support
Multi-language support
Bigger messaging packages
Advanced – $59/user/month
All features of Base package
30 events/ minutes
dedicated support manager
Communication center
Biggest messaging
Business Continuity Management
Starter – $9/user/month
Unlimited users
Mobile, SMS, email, voice, and pager communication
xMatters integrates with the following business systems and applications:
Twitter
Zapier
Sumo Logic
Loggly
Zendesk,
Desk.com
Splunk Cloud
OneLogin
Salesforce Sales Cloud
ScienceLogic
AppDynamics
IBM SmartCloud Engage
JIRA Software
Okta Identity Management
HipChat
ManageEngine ServiceDesk Plus
HipChat
Slack
Salesforce Service Cloud
JIRA Service Desk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
US bank, FUJITSU, Manpower
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
xMatters is a cloud-based alerts and communication system that helps the companies of all sizes in getting timely alerts during incidents and inform the concerned personnel.
You don’t want exclusively a wide set of functionalities and flexible pricing packages from a reliable IT Management Software. Almost as essential as key features is a trustworthy customer support. You want to guarantee that when you have any questions about PagerDuty or xMatters, or you run into a problem, or perhaps you’ll want to request a specific revision or functionality beneficial to your company you can rely on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you are able to benefit from personal training or at least an FAQ you can use.
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