What is better PagerDuty or xMatters? Buying the ideal IT Management Software product is all about comparing various solutions and determining the top program for your specific needs. Our unique system gives you a quick look at the general rating of PagerDuty and xMatters. For all round quality and performance, PagerDuty scored 8.9, while xMatters scored 8.4. On the other hand, for user satisfaction, PagerDuty earned 97%, while xMatters earned 100%.
Below you can also check their characteristics, terms, plans, etc. to find out which application will be more appropriate for your situation. An important aspect to check is if the software allows you to enable/disable limitations on different types of users to protect any confidential business data.
We know that not all companies have the time to examine a wide range of various products, so we prepared a list of recommendations that you may find useful. Our top choices for the IT Management Software category are: monday.com, Norton Security, aqua cloud.
PagerDuty integrates with many business systems and applications including:
Ansible
Apica
App Dynamics
App Formix
Aruba
Catchpoint
Bitium
BMC Remedy
Desk.com
Flowdock
Freshservice Gitter
Glip
Demisto
Crashlyticcs
Ghost Inspector
Honeybadger
HP Sitscope
Kayako
Keynote
Intellinote
LogicMonitor
MailHop
Microsoft Azure
Monitis
Okta
Slack
Raygun
Opsee
Zapier
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AirBNB, Okta, E-Harmony
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An incident management platform that provides reliable incident notifications via email, push, SMS, and phone. It also enables automatic escalations, on-call scheduling, and other functionality to help teams detect and fix infrastructure problems quickly. PagerDuty leverages machine learning in aggregating and correlating events and turning them into actionable alerts.
Xmatters offers three different enterprise pricing tiers for two of its products IT Management and Business Continuity Management. The pricing for the other two products can be sought from the customer representatives of the company.
The three different tiers are named Starter, Base, and Pro. Further details are given in below:
IT Management
Starter – $16/user/month
Unlimited Integrations
Mobile, SMS, email, voice, and pager communication
Up to 10 Roles
6 Events/Minute
Manual Alerts
Support
Data Sync
SLA
Messaging Packages
Base – $39/user/month
All features of Starter package
Unlimited Roles
15 Events/Minute
24/7 support
Multi-language support
Bigger messaging packages
Advanced – $59/user/month
All features of Base package
30 events/ minutes
dedicated support manager
Communication center
Biggest messaging
Business Continuity Management
Starter – $9/user/month
Unlimited users
Mobile, SMS, email, voice, and pager communication
xMatters integrates with the following business systems and applications:
Twitter
Zapier
Sumo Logic
Loggly
Zendesk,
Desk.com
Splunk Cloud
OneLogin
Salesforce Sales Cloud
ScienceLogic
AppDynamics
IBM SmartCloud Engage
JIRA Software
Okta Identity Management
HipChat
ManageEngine ServiceDesk Plus
HipChat
Slack
Salesforce Service Cloud
JIRA Service Desk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
US bank, FUJITSU, Manpower
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
xMatters is a cloud-based alerts and communication system that helps the companies of all sizes in getting timely alerts during incidents and inform the concerned personnel.
In case you continue having doubts about which solution will perform best for your business it might be a sound idea to examine each service’s social metrics. Such metrics are quite often a way to see how popular each software is and how extensive is its online presence. For example, in case of Facebook PagerDuty has 1765 likes on their official profile while xMatters profile is liked by 422 users.
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