What is better Oxygen Help Desk or Help Scout? With a wide range of features, pricing, conditions, and more to evaluate, choosing the best Help Desk Software for your company is challenging. However by using our system, it is simple to match the features of Oxygen Help Desk and Help Scout together with their general rating, respectively as: 6.8 and 8.9 for overall score and 96% and 98% for user satisfaction.
You can also compare them feature by feature check out which application is a more effective fit for your company. Don’t forget to get a free trial first before opting in for a plan to experience how the solution can benefit you in real setting.
We are aware that not all businesses have the time to scrutinize a large number of various solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the category are: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
Almost as crucial as functionalities and user support quality are pricing packages given by Oxygen Help Desk and Help Scout. While price should not be the only aspect it’s definitely a significant thing to think about. You should try to find a flexible pricing package that can be matched with your team size and painlessly scaled up when your company develops. Be sure that you don’t pick pricing plans that have complex tools that you won’t find a use for and always make an effort to contact with the vendor directly as enterprises can often count on special pricing. You should also try out a free trial or demo of every service to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to invest any money and gives you a practical overview of what it feels like to work with Oxygen Help Desk and Help Scout.
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