What is better osTicket or Zoho Desk? There are numerous Help Desk Software products available for businesses today. The best way to find out which app fits your needs best is to examine them side by side. For example, here you can examine osTicket and Zoho Desk for their overall score (7.1 vs. 9.0, respectively) or their user satisfaction rating (N/A% vs. 100%, respectively).
Additionally, you can check their individual modules and pricing terms along with other useful information below. When matching products make sure to analyze their corresponding capabilities and mark their disparities to get a clearer picture of both deals. Likewise, remember to check secondary features like security, backup, intuitiveness, and customer service.
If you have to quickly locate the best Help Desk Software according to our review team we suggest you check out one of these solutions: Freshdesk, Zendesk, Salesforce Service Cloud.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Every time you select a software that you think will be an actual asset for your business you shouldn’t only focus on what experts have to say about it. Very often individual experience with the app will vary, depending on your own preferences and work processes. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each service to give you a quick impression of how real users of osTicket and Zoho Desk rate their experience with the solution. Our algorithm is based on advanced analysis of product appearances on other sites, social media as well as blogs, so you will get a comprehensive and reliable landscape of what other people think about every solution. In this example osTicket has a total satisfaction rating at N/A% while for Zoho Desk 100% of users express they had an enjoyable experience with it.
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