What is better osTicket or xSellco Helpdesk? Buying the most effective Help Desk Software product is all about cross-checking various solutions and determining the top program for your specific needs. Our exclusive process gives you a brief look at the general rating of osTicket and xSellco Helpdesk. For total quality and performance, osTicket scored 7.1, while xSellco Helpdesk scored 8.8. On the other hand, for user satisfaction, osTicket earned N/A%, while xSellco Helpdesk earned 100%.
Below you can also look at their features, terms, plans, etc. to see which software will be more suitable for your company. One critical element to evaluate is whether the app allows you to enable/disable restrictions on different types of users to protect any critical corporate data.
In the event you need to quickly find the more reliable Help Desk Software according to our review team we advise you check out one of these services: Freshdesk, Zendesk, Salesforce Service Cloud.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
xSellco Helpdesk allows you to seamlessly manage your customer support across the following channels, in one place:
Amazon
eBay
Shopify
WooCommerce
BigCommerce
Magento
Prestashop
Bonanza
Sears
Tesco
Allegro
Facebook
Twitter
Fnac
Mirakl
Walmart
Newegg
Priceminister
CDiscount
Linnworks
Channeladvisor
Brightpearl
Skubana
Veeqo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Shark, Suzuki, Lighting Supply Group, MicksGarage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A popular help desk system for ecommerce businesses from various scales, which they can use to manage contact and solve tickets via several online channels.
Almost as important as features and client support quality are pricing plans given by osTicket and xSellco Helpdesk. Although pricing should not be a deciding aspect it’s definitely a significant thing to consider. You should look for a flexible pricing package that can be matched with your company size and easily scaled up when your business grows. Make sure you don’t choose packages that have extra features that you won’t use and always try to contact with the vendor directly as big companies can frequently benefit from special pricing. You should also try out a free trial or demo of each product to spend at least some time working with it. It’s a useful experience that doesn’t need you to pay any money and provides you with a practical overview of what it feels like to work with osTicket and xSellco Helpdesk.
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