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Compare xSellco Helpdesk vs. CRMdesk

If you want an efficient Help Desk Software product for your business you have to invest time and evaluate several options. It doesn’t have to be challenging, and can be as easy as matching their functionalities in a table like the one below. You will also get a brief idea how each product operates. As an example, on this page you can check xSellco Helpdesk’s overall score of 8.8 and compare it against CRMdesk’s score of 8.0; or xSellco Helpdesk’s user satisfaction level at 100% versus CRMdesk’s 100% satisfaction score. The contrast will allow you to see the strengths and weaknesses of each software, and decide which one fits you requirements better. On top of the main features, the solution which is simple and intuitive is always the better choice. Our team put a lot of effort to prepare reviews of all popular Help Desk Software solutions available on the market, but among all the ones we reviewed these three caught our special attention: Salesforce Essentials, Freshdesk, Zendesk.
Software

xSellco Helpdesk

VS

CRMdesk

VS

xSellco Helpdesk screenshot CRMdesk screenshot
Pricing Page

Total Score

Our Score

8.8 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Price

Price

$79

$49

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Info

General Info

A popular help desk system for ecommerce businesses from various scales, which they can use to manage contact and solve tickets via several online channels.
Winner of our 2015 Great User Experience Award and an efficient help desk software for customer support automation.
Quick Links
Contact Address

Contact Address

280 Madison Avenue, #912 - 9th Floor
New York, NY 10016
USA
ForeSoft Corporation, 1644 RFD Long Grove, IL 60047, USA
Available Features

Available Features

xSellco Helpdesk FEATURES

  • Integration to all the biggest marketplaces
  • Integration to all leading shopping carts and ecommerce web platforms
  • Integration of Facebook and Twitter profiles to your team inbox
  • Contact Us widget for live chat
  • Centralized dashboard for all customers
  • Full order details
  • Tracking shipping status
  • Customizable message templates
  • Smart tags
  • Auto responder
  • Automated language translation
  • Listings
  • Mobile app
  • Ticket queries
  • Internal notes
  • External messages
  • Unlimited number of users
  • Folders
  • Labels
  • Rules
  • Inbox filters
  • Prioritized inbox
  • Collision detection
  • User permissions
  • Security
  • Ticket heatmap
  • Ticket volume reports
  • Response time reports
  • Team performance reports

CRMdesk FEATURES

  • Automatic email notifications
  • Customer registration control options
  • Discussion forum
  • Email interface
  • Frequently Asked Questions (FAQs)
  • FAQ access restriction
  • Highly customizable
  • Idea exchange portals
  • Integration with your website
  • Multilingual user interface
  • Requests submission
  • SSL security option
Available Integrations

Available Integrations

xSellco Helpdesk allows you to seamlessly manage your customer support across the following channels, in one place:

  • Amazon
  • eBay
  • Shopify
  • WooCommerce
  • BigCommerce
  • Magento
  • Prestashop
  • Bonanza
  • Sears
  • Tesco
  • Allegro
  • Facebook
  • Twitter
  • Fnac
  • Mirakl
  • Walmart
  • Newegg
  • Priceminister
  • CDiscount
  • Linnworks
  • Channeladvisor
  • Brightpearl
  • Skubana
  • Veeqo

CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.

If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.

CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.

Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Prominent Clients

Prominent Clients

Shark, Suzuki, Lighting Supply Group, MicksGarage Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Company Email

Company Email

support@xsellco.com info@crmdesk.com
Languages

Languages

English English
Pricing Page

Pricing Page

Learn more about xSellco Helpdesk pricing Learn more about CRMdesk pricing
Cost Details

Cost Details

xSellco Helpdesk offers four payment plans as well as a free 14-day trial.

Starter Plan – $88/month or $79/month (billed annually)

  • 500 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Small Plan – $254/month or $229/month (billed annually)

  • 2000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited dynamic tags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Medium Plan – $443/month or $399/month (billed annually)

  • 4000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Large Plan – $777/month or $699/month (billed annually)

  • 8000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

CRMdesk offers a 14-day free trial and two editions:

Standard Edition: An entry level solution for small businesses

  • 5 customer service reps: $49
  • 10 customer service reps: $75
  • 25 customer service reps: $149
  • Unlimited customer service reps: $249

Professional Edition: A complete, turnkey solution for complex businesses

  • 5 customer service reps: $75
  • 10 customer service reps: $99
  • 25 customer service reps: $199
  • Unlimited customer service reps: $299

Features of both Editions:

  • Unlimited amount of customers
  • Free lifetime upgrade
  • 24/7 customer support included

Start CRMdesk free trial here

Phone No.

Phone No.

+1 917-688-2333 +1-847-465-3930
Available Support

Available Support

Phone
Ticket Training
Ticket
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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The apps compared on this page are only a small sample of our full Help Desk Software category and you should remember that there may be more desirable solutions out there. If you want to ensure you make the wisest choice for your business we strongly urge you to try out more services first. You may also want to check out our top 10 Help Desk Software list to learn which solutions are currently the best ones and dominate the market.