xSellco Helpdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Integration to all the biggest marketplaces
- Integration to all leading shopping carts and ecommerce web platforms
- Integration of Facebook and Twitter profiles to your team inbox
- Contact Us widget for live chat
- Centralized dashboard for all customers
- Full order details
- Tracking shipping status
- Customizable message templates
- Smart tags
- Auto responder
- Automated language translation
- Listings
- Mobile app
- Ticket queries
- Internal notes
- External messages
- Unlimited number of users
- Folders
- Labels
- Rules
- Inbox filters
- Prioritized inbox
- Collision detection
- User permissions
- Security
- Ticket heatmap
- Ticket volume reports
- Response time reports
- Team performance reports
Pricing Info
Pricing Info
xSellco Helpdesk offers four payment plans as well as a free 14-day trial.
Starter Plan – $88/month or $79/month (billed annually)
- 500 support tickets /month
- Unlimited users
- Unlimited sales channels
- Unlimited response templates
- Unlimited SmartTags
- Email support
- Unlimited language translations
- Social media integrations
- Webstore live chat
- Automated responses
- Sales and performance analytics
Small Plan – $254/month or $229/month (billed annually)
- 2000 support tickets /month
- Unlimited users
- Unlimited sales channels
- Unlimited response templates
- Unlimited dynamic tags
- Email support
- Unlimited language translations
- Social media integrations
- Webstore live chat
- Automated responses
- Sales and performance analytics
Medium Plan – $443/month or $399/month (billed annually)
- 4000 support tickets /month
- Unlimited users
- Unlimited sales channels
- Unlimited response templates
- Unlimited SmartTags
- Email / phone / live chat support
- Unlimited language translations
- Social media integrations
- Webstore live chat
- Automated responses
- Sales and performance analytics
Large Plan – $777/month or $699/month (billed annually)
- 8000 support tickets /month
- Unlimited users
- Unlimited sales channels
- Unlimited response templates
- Unlimited SmartTags
- Email / phone / live chat support
- Unlimited language translations
- Social media integrations
- Webstore live chat
- Automated responses
- Sales and performance analytics
Integrations
Integrations
xSellco Helpdesk allows you to seamlessly manage your customer support across the following channels, in one place:
- Amazon
- eBay
- Shopify
- WooCommerce
- BigCommerce
- Magento
- Prestashop
- Bonanza
- Sears
- Tesco
- Allegro
- Fnac
- Mirakl
- Walmart
- Newegg
- Priceminister
- CDiscount
- Linnworks
- Channeladvisor
- Brightpearl
- Skubana
- Veeqo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Shark, Suzuki, Lighting Supply Group, MicksGarage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A popular help desk system for ecommerce businesses from various scales, which they can use to manage contact and solve tickets via several online channels.
Company Email
support@xsellco.com
Contact No.
Company's Address
280 Madison Avenue, #912 - 9th Floor
New York, NY 10016
USA
xSellco Helpdesk Comparisons
Popular xSellco Helpdesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ultra clean and intuitive user interface
- Designed for simplicity
- Engineered for performance
- Designed to adapt to your company’s requirements
- Manage requests sent via email
- Customize priority
- End-user web interface
- Extend the functionality of the help desk
- Template-based notifications
- Staff and category signature
- Tags and due dates
- Dashboard for starters
- Private notes for collaboration
- Smart rules
- Conversational view
- Single response, multiple actions
- Reply to tickets via email
- Visually informative
- Quality of service
- Utilize data within reports
Pricing Info
Annual subscription fee for Helpdesk Pilot:
Lite Edition – $895
- 5 categories
- Maximum staff: 20
Pro Edition – $1195
- 10 categories
- LDAP integration
- Maximum staff: 30
Enterprise Edition – $1495
- Unlimited categories
- LDAP integration
- SLA management
- Re-branding rights
- Maximum staff: no limit
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Integrations
The tool integrates with a lot of platforms, including:
- Google Apps
- MS Exchange Support
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Verizon, Capgemini, Swarco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Great for Customer Support and IT Help Desk Management.
Company Email
support@helpdeskpilot.com
Contact No.
Company's Address
Helpdesk Pilot Comparisons
Popular Helpdesk Pilot Alternatives
All the data, information and reviews that we shared in this comparison were collected from official company pages, advertising materials available online, actual experience from real customers as well as our personal hands-on use of every app by a professional reviewer. We pay a lot of attention to thoroughly examine each app, so we not only analyze it ourselves, but we also match our results with opinions of other members from the SaaS community.
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