osTicket
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Agent collision avoidance
- Assign and transfer tickets
- Configurable automatic reply
- Configurable help topic
- Custom fields
- Custom help topic forms
- Customer support portal
- Dashboard reports
- Internal notes to tickets
- Rich text or HTML email
- Rules to route incoming tickets
- Service Level Agreements
- Ticket filters
Pricing Info
Pricing Info
osTicket offers four editions:
Free osTicket:
- Self hosted
- Community supported
- Configurable attachments
- Unlimited tickets
- Unlimited users
Basic: $9 per agent per month
- Cloud hosted
- 2MB attachments
- Unlimited tickets
- Unlimited users
- Support via phone and email
Standard: $12 per agent per month
- Cloud hosted
- 4MB attachments
- Support via phone and email
- Unlimited tickets
- Unlimited users
Premium: $16 per agent per month
- Cloud hosted
- 8MB attachments
- Extended security features
- Support via phone and email
- Unlimited tickets
- Unlimited users
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
Company Email
support@osticket.com
Contact No.
Company's Address
420 Desoto Street, Alexandria, Louisiana 71301, United States
osTicket Comparisons
Popular osTicket Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- User-friendly web-based help desk ticket submission
- Automated email notifications when tickets updated
- Ticket tracking and history
- Self support channels for end users who want to fix issues on their own
- Customizable fields, status, priorities and workflows
- Integrated dashboard for easy monitoring and management
- Email and RSS subscription to threads, forums, and online communities
- Knowledgebase with entries searchable via category and keyword
- Integrated Screenshot capture tool
Pricing Info
Here is the KronoDesk cost information:
KronoDesk offers 8 pricing plans, details are described below.
Free. This 30-day, 3-agent trial version lets you feel and experience the benefits of KronoDesk.
Single. 1 agent, unlimited customers, unlimited tickets. Available at $19.99 / month
3-User. 3 agents, unlimited customers, unlimited tickets Available at $69.99 /month
5-User. 5 agents, unlimited customers, unlimited tickets Available at $99.99/ month
10-User .10 agents, unlimited customers, unlimited tickets. Available at $159.99 / month
20-User. 20 agents, unlimited customers, unlimited tickets. Available at $199.99 / month
50-User. 50 agents, unlimited customers, unlimited tickets. Available at $399.99/ month
100-User.100 agents, unlimited customers, unlimited tickets. Available at $599.99 / month
Integrations
- Spira Team
- Email integration
- MS Office 2010/2013 (Prerequisite: Microsoft VSTO 10.0 – x86 | x64)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Norkom Technologies, Deutsche Bank, Dolby, EA Sports
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.
Company Email
sales@inflectra.com
Contact No.
Company's Address
8121 Georgia Ave, Suite 504, Silver Spring, MD 20910-4957, United States of America
KronoDesk Comparisons
Popular KronoDesk Alternatives
Almost as important as features and customer support responsiveness are pricing plans made available by osTicket and KronoDesk. While pricing should not be the only factor it’s without a doubt a key thing to think about. You should count on a flexible pricing package that can be matched with your business size and easily scaled up when your company grows. Make sure you don’t select plans that have extra tools that you won’t find a use for and always make an effort to get in touch with the vendor directly because big companies can usually count on discounts. You should also try out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a useful experience that doesn’t need you to spend any money and offers a reliable overview of what it’s like to work with osTicket and KronoDesk.
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