Cayzu
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Agent collision avoidance
- Assign and transfer tickets
- Configurable automatic reply
- Configurable help topic
- Custom fields
- Custom help topic forms
- Customer support portal
- Dashboard reports
- Internal notes to tickets
- Rich text or HTML email
- Rules to route incoming tickets
- Service Level Agreements
- Ticket filters
Pricing Info
Pricing Info
osTicket offers four editions:
Free osTicket:
- Self hosted
- Community supported
- Configurable attachments
- Unlimited tickets
- Unlimited users
Basic: $9 per agent per month
- Cloud hosted
- 2MB attachments
- Unlimited tickets
- Unlimited users
- Support via phone and email
Standard: $12 per agent per month
- Cloud hosted
- 4MB attachments
- Support via phone and email
- Unlimited tickets
- Unlimited users
Premium: $16 per agent per month
- Cloud hosted
- 8MB attachments
- Extended security features
- Support via phone and email
- Unlimited tickets
- Unlimited users
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
Company Email
support@osticket.com
Contact No.
Company's Address
420 Desoto Street, Alexandria, Louisiana 71301, United States
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Email Integration
- Email Signatures
- Email Forwarding
- Multiple Emails
- Global Search
- Custom List
- Domain Branding/Mapping
- Custom Branding
- Multiple Brands & Products
- Mailbox Signatures
- Ticketing System
- Automated Rules
- Help Desk API
- Merge Conversations
- Apps & Integrations
- IP White-list Access
- Quick Response
- Service Level Agreements
- Auto Assign
- Auto Reply
- Customer Feedback
- Multiple Groups
- Asset Management
- Internal Notes
- Large Attachments
- Time Tracking
- Mobile Apps
- Custom Roles/Permissions
- Active Directory Integration
- Support Widget Integration
- Customizable Ticket Fields
- To Do’s
- Tags
- Split Cases
- Agent Collision
- Group Tickets Assigning
Pricing Info
Basic – $4/agent per month (paid annually), $7 (if paid monthly)
- Email Channel
- Social Channels
- Basic Knowledge base
- Web Widget
Team – $9/agent per month (paid annually), $14 (if paid monthly)
Basic features plus:
- Assignment Rules
- App Integrations
- Time Tracking
- Custom Domain Mapping
Pro – $19/agent per month (paid annually), $25 (if paid monthly)
Team features plus:
- Multilingual content
- Reports & Dashboards
- SLAs and Business Hours
- Single sign-on
- Custom fields
- Asset Management
- Multiple ticket forms
Enterprise – $29/agent per month (paid annually), $39 (if paid monthly)
Pro features plus:
- Custom agent roles
- Multibrand support
- Portal Customization
- Custom Ticket Views
- Agent Round Robin
- Rest based API
Enterprise Plus – $39/agent per month (paid annually), $55 (if paid monthly)
Enterprise features plus:
- IP Whitelisting
- 99.9% uptime SLA
- Custom License Agreement
All paid plans come with the following:
- Unlimited support
- Regular free updates
- Anywhere, anytime access
- Automatic backups
- Access to free apps integration
- Mobile apps
- Secure data protection
- No contracts
- No software install
- 14-day free trial
Integrations
Cayzu supports the following integrations:
- Dropbox
- Freshbooks
- Google Analytics
- Harvest Invoice & Billing
- Jira
- Live Chat
- Skype
- Tawk.to
- Slack
- SugarCRM
- SuiteCRM
- Highrise CRM
- Zoho CRM
- Survey Monkey
- HubSpot
- SalesForce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Code Firefox, Hamilton Insurance, US DataVault, Corporate Backup
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cayzu is a cloud-based help desk platform with a smart ticket system and robust customer support tools. The platform helps you track tickets and conversations, allowing you to manage support inquiries from one cloud-based portal. Automated rules and workflows also organize your support ticket queue, so you can provide faster, more efficient customer service.
Company Email
support@cayzu.com
Company's Address
Cayzu Inc,
102 Murray Street,
Amherstburg, Ontario
Canada
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All the data, information and reviews that we shared in this comparison were gathered from official company pages, advertising resources available online, real-life experience from real users as well as our own everyday use of each solution by a professional reviewer. We pay a lot of attention to comprehensively examine each software, therefore we not only examine it ourselves, but we also correlate our findings with views of other users from the B2B community.
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