What is better OnSIP or Groove? There are lots of Customer Support Software products out there right now. The best way to find out which one fits your needs best is to examine them side by side. For example, here you can assess OnSIP and Groove for their overall score (8.9 vs. 9.5, respectively) or their user satisfaction rating (100% vs. 91%, respectively).
You can also check their capabilities and pricing conditions as well as other valuable data below. When matching products make sure to check their related advantages and mark their disparities to have a clearer picture of both deals. Likewise, remember to evaluate non-core features including security, backup, intuitiveness, and helpdesk support.
At the moment, the best solutions in our Business Phone Systems category are: RingCentral, Comcast Business VoiceEdge®, Axon Virtual PBX.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
You shouldn’t expect just a wide set of features and flexible pricing plans from a credible Customer Support Software. Almost as essential as core features is a trustworthy customer support. You want to guarantee that if you have any questions about OnSIP or Groove, or you face some problems, or perhaps you’ll need to request a certain revision or feature beneficial to your company you can rely on a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are available. It’s also a major asset if you can enjoy personal training or at least a knowledge base you can use.
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