What is better OneDesk or ManageEngine ServiceDesk Plus? There are numerous Help Desk Software products available for businesses today. The ideal way to find out which one fits your needs best is to compare them side by side. As an example, here you can examine OneDesk and ManageEngine ServiceDesk Plus for their overall score (8.2 vs. 8.7, respectively) or their user satisfaction rating (99% vs. 100%, respectively).
You can even review their functions and pricing stipulations and other valuable data below. When matching products be sure to check their corresponding advantages and mark their distinctive elements to have a clearer picture of both deals. Likewise, remember to check other issues including security, backup, ease-of-use, and customer service.
At the moment, the most popular products in our Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Almost as important as features and user support responsiveness are pricing options offered by OneDesk and ManageEngine ServiceDesk Plus. Even though pricing should not be the sole element it’s definitely a key thing to consider. You should look for a flexible pricing package that can be adjusted to your team size and painlessly scaled up when your team develops. Make sure you don’t pick plans that have additional tools that you won’t find a use for and always try to get in touch with the vendor directly because enterprises can frequently count on more affordable prices. You should also check out a free trial or demo of each product to spend at least some time using it. It’s a useful experience that doesn’t ask you to invest any money and offers a solid overview of what it feels like to work with OneDesk and ManageEngine ServiceDesk Plus.
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