What is better OneDesk or bpm'online service? There are lots of Help Desk Software products in the market right now. The ideal way to find out which service fits your needs best is to compare them side by side. For example, here you can review OneDesk and bpm'online service for their overall score (8.2 vs. 8.6, respectively) or their user satisfaction rating (99% vs. 100%, respectively).
It’s also possible to check their features and pricing stipulations as well as other valuable information below. When matching products be sure to analyze their related advantages and mark their differences to get a clearer picture of both deals. Likewise, remember to evaluate non-core issues such as security, backup, usability, and helpdesk support.
Those of you who don't have much time or would like to get a Help Desk Software advice from our experts may want to try out these top choices for this year: Salesforce Service Cloud, Freshdesk, Zendesk.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
bpm’online service integrates with the following business systems and applications:
MS Excel
MS Exchange
MS Outlook
Google
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
All the data, details and reviews that we presented in this analysis were taken from official company pages, promotional resources available online, actual experience from real users as well as our personal hands-on use of every product by a professional reviewer. We do our best to comprehensively analyze every software, as a result we not only examine it ourselves, but we also compare our observations with views of other members from the B2B community.
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