Groove
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Omnichannel Agent Interface
- Supervisor Dashboard
- Chat History
- Upgrade from IVR to DBR
- Predictive Algorithm
- Report
Pricing Info
Pricing Info
NobelBiz offers personalized pricing tailored to your unique business needs and goals. Our pricing plans are custom-designed, considering your specific requirements, team dynamics, and operational demands, ensuring a cost-effective solution that aligns with your contact center’s unique profile.
Integrations
Integrations
NobelBiz OMNI+ integrates with several business applications and systems including the following:
- Salesforce
- Zendesk
- Microsoft Dynamics 365
- SugarCRM
- FICO
- FootPrints
- Vtiger
- ServiceDeskPlus
- FreshDesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
NobelBiz OMNI+ is an omnichannel contact center solution specifically designed for remote work.
Company Email
info@nobelbiz.com
Contact No.
Company's Address
NobelBiz, Inc.
1545 Faraday Avenue, Suite 101, Carlsbad, CA 92008
USA
NobelBiz OMNI+ Comparisons
Popular NobelBiz OMNI+ Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
General
- Mailbox
- Reporting Data Retention
- Team Management
- API Access
- Satisfaction Rating Collection
- Workflow Automation
- Customer Profiling
- @Mention Capability
- Internal Note Taking
- Canned Replies
- Knowledge Base
- SSO/SAML
- HIPAA Compliance
- Live Chat
- White Labeling
Email Management
- Unified Inbox View
- Advanced Email Formatting
- File Support
- Automated BCC
- Bulk Action Options
- Collapsible Email Threads
- Custom Folder Creation
- Email Signature Creation
- Conversation Merging
- Inbox Migration
- Email Snoozing
- Spam Filtering
- Open Tracking
- Outgoing SMTP
- Phone Conversation
- Built-In Search Engine
- Email Tagging
- Unsend Function
Customer Insights
- Contact Detail Storage
- Customer History
Team Collaboration
- Agent Availability Tracking
- Assignment Management
- Inbox Segmentation
- Agent Permissions
- Email Notifications
- Collision Detection
- Assignment Status
Reporting
- Company Reporting
- Productivity Tracking
- Reporting Retention
- Conversation Reporting
- Happiness Reporting
- Timezone Configuration
- Custom Views
- Data Exporting
- Printable Reports
Pricing Info
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Starter – $15/month/user (billed annually); $19/month/user (billed monthly)
- 1 Mailbox
- 1 Basic Knowledge Base
- Supports 2 to 10 Users
- Reporting Feature
- Support Widget
- Accommodates a Maximum of 10 Canned Replies
- @Mention Capability
Plus – $29/month (billed annually); $34/month (billed monthly)
- Includes All Starter Features
- 5 Mailboxes
- Reporting Feature
- Rules and Workflow Automation
- Satisfaction Rating Collection
- Team Management
- API and 30+ Integrations
Pro – $39/month (billed annually); $49/month (billed monthly)
- Includes All Plus Features
- 25 Mailboxes
- Custom Field Options
- Integration with Salesforce, HubspotApps, and Jira
- IP Restrictions
- SSO/SAML
- HIPAA Compliance
Integrations
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
- Slack
- Olark
- HipChat
- Snap Engage
- Zapier
- MailChimp
- Campaign Monitor
- Constant Contact
- Highrise
- Batchbook
- Zoho
- Capsule
- Nimble
- Github
- Stripe
- Shopify
- Trello
- Delighted
- JustCall
- PieSync
- Nicereply
- Chargebee
- Influx
- Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
Company Email
alex@groovehq.com
Company's Address
Groove Comparisons
Popular Groove Alternatives
It may not always be sufficient to simply compare NobelBiz OMNI+ and Groove against each other. Although reliable features, cost and customer experience are all important and should be taken into account when making a final choice, you should also check out the recognition and awards claimed by every service. In many cases a less dominant service may turn out to be an excellent choice that was distinguished with SaaS awards such as our Supreme Software Award which shows that in spite of smaller market presence it’s a worthy rival to the apps that dominate the market.
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