What is better NinjaOne (Formerly NinjaRMM) or PhoneBurner? Various businesses require different types of Customer Support Software. To learn which one suits you, think of evaluating various solutions feature by feature an taking into consideration their conditions and pricing. Likewise, you may get a quick idea of their overall performance and customer feedback by having a look at our smart scoring system.
The results are: NinjaOne (Formerly NinjaRMM) (8.6) vs. PhoneBurner (8.8) for all round quality and performance; NinjaOne (Formerly NinjaRMM) (93%) vs. PhoneBurner (100%) for user satisfaction rating. Check out their high and weak points and see which software is a better option for your company. An effective, simple tip is to write the advantages and disadvantages of both applications next to each other and find out which solution comes on top.
At the moment, the top solutions in our IT Service Software category are: Zendesk, Freshservice, LiveAgent.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
In addition to native integrations with Salesforce, HubSpot and Zapier, their partner Pie-Sync facilitates integrations with 100+ top CRMs and apps like Microsoft Dynamics, Pipedrive, Infusionsoft, Mailchimp, Zoho, Sugar CRM and others.
A web-based power dialer that speeds up and streamlines the outbound calling process. PhoneBurner has a contact manager feature built into the system, which automatically organizes imported leads in preparation for the calling process. Using the contact manager feature, sales can create a priority list by category, custom tags, etc.
Almost as crucial as features and client support level are pricing plans given by NinjaOne (Formerly NinjaRMM) and PhoneBurner. Even though cost should not be the sole aspect it’s surely a key thing to consider. You should count on a flexible pricing package that can be matched with your company size and painlessly scaled up every time your team grows. Be sure that you don’t pick plans that include complex tools that you won’t find useful and always try to get in touch with the vendor directly because big companies can often benefit from special pricing. You should also try out a free trial or demo of every solution to spend at least some time using it. It’s a valuable experience that doesn’t require you to spend any money and offers a solid overview of what it feels like to work with NinjaOne (Formerly NinjaRMM) and PhoneBurner.
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