What is better NinjaOne (Formerly NinjaRMM) or osTicket? A sensible way to find the correct Help Desk Software product for your company is to evaluate the solutions against each other. Here you can compare NinjaOne (Formerly NinjaRMM) and osTicket and see their features compared in detail to help you select which one is the superior product.
Also, you can examine their overall ratings, such as: overall score (NinjaOne (Formerly NinjaRMM): 8.6 vs. osTicket: 7.1) and user satisfaction (NinjaOne (Formerly NinjaRMM): 93% vs. osTicket: N/A%). Analyze their differences and similarities and discover which one outperforms the other. Moreover, think about what your business will be in years to come; will your business outgrow the app in the next couple of years?
We did our best to review all popular IT Service Software services offered on the market, but among them these three deserved our special attention: Zendesk, Freshservice, LiveAgent.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
In case you are still having second thoughts about which software will work best in your case it might be a sound idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular each service is and how wide is its online presence. For example NinjaOne (Formerly NinjaRMM) Twitter profile has currently 1130 followers. At the same time osTicket Twitter is followed by 2598 users.
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