What is better NinjaOne (Formerly NinjaRMM) or Helpjuice? Selecting the best Customer Support Software for your company is complicated with a lot of features, options, and offers to take note of. But, depending on our review platform will allow you to streamline the selection steps by displaying all main solutions in one place.
For example, you can match NinjaOne (Formerly NinjaRMM) and Helpjuice for their functions and overall scores, namely, 8.6 and 8.6, respectively. Similarly, you can compare which software has better general user satisfaction rating: 93% (NinjaOne (Formerly NinjaRMM)) and 100% (Helpjuice) to find out which software is the better option for your organization. Don’t simply buy the software with the lowest price, but the solution that gives the best value for your money.
At this time, the best products in our IT Service Software category are: LiveAgent, Freshservice, Zendesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
All the data, facts and experiences that we presented in this analysis were taken from official vendor pages, marketing materials available online, actual experience from real clients as well as our personal everyday use of each service by a professional reviewer. We pay a lot of attention to thoroughly test every solution, therefore we not only test it on our own, but we also match our observations with experiences of other users from the B2B community.
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