What is better NinjaOne (Formerly NinjaRMM) or CrazyCall? If you wish for a reliable Customer Support Software product for your enterprise you need to invest time and examine various solutions. It doesn’t have to be complicated, and can be as straightforward as matching their functionalities in a table like the one below. You will also get a quick idea how each product works. As an example, on this page you can check NinjaOne (Formerly NinjaRMM)’s overall score of 8.6 and compare it against CrazyCall’s score of 8.5; or NinjaOne (Formerly NinjaRMM)’s user satisfaction level at 93% versus CrazyCall’s 100% satisfaction score.
The evaluation will help you find out the strengths and weaknesses of each software, and decide which suits you requirements better. Aside from the rich features, the software that is easy to understand and use is always the better choice.
Our experts made sure to review all popular IT Service Software solutions that you can find out there, but among all the ones we reviewed these three deserved our special attention: Freshservice, Zendesk, LiveAgent.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Both NinjaOne (Formerly NinjaRMM) and CrazyCall were evaluated by a panel of reliable B2B experts who conducted a full study of all crucial elements of every software. Their ultimate rating was calculated by means of unique SmartScore model which gives a separate partial score to every element including: main functionalities, client support, mobile support, security, client satisfaction and media presence. Here at FinancesOnline we know useful features are not the only aspect crucial to a company so we make sure we pay attention to all sides of a product prior to calculating its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
