What is better Nickelled or CustomerSuccessBox? It’s easy to our scoring system to give you a general idea which Customer Experience Management Software product is more suitable for your company. For overall product quality, Nickelled earned 7.7 points, while CustomerSuccessBox gained 8.6 points. At the same time, for user satisfaction, Nickelled scored 100%, while CustomerSuccessBox scored 95%.
Details about their unique elements, tools, supported platforms, customer service, and more are given below to help you get a more versatile assessment. Keep in mind to choose only the features your business requires to avoid wasting cash for functions that are unnecessary.
Right now, the most significant services in our Customer Experience Management Software category are: Alchemer, Zendesk, Smartlook.
Nickelled’s enterprise pricing is based on the number of guides included in the account. This number can be increased upon need, while the account can also be enriched with various add-ons. Here are the details:
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
When you select a solution that you believe will work best for your business you shouldn’t only pay attention to what experts have to say about it. Quite frequently personal experience with the solution will vary, depending on your own goals and work processes. That’s why in our reviews we also give our User Satisfaction Rating for each service to give you a reliable impression of how actual users of Nickelled and CustomerSuccessBox evaluate their contact with the product. Our system is built around complex analysis of product appearances on other sites, social networks and blogs, so you will receive a comprehensive and reliable landscape of what other people think about each software. In this example Nickelled has a total satisfaction rating at 100% while for CustomerSuccessBox 95% of users say they had a positive experience with it.
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