What is better Nicereply or Intercom? If you want to get a convenient way to learn which Customer Support Software product is better, our proprietary algorythm gives Nicereply a score of 8.5 and Intercom a score of 8.9 for total quality and performance. Moreover, Nicereply is rated at 88%, while Intercom is rated 96% for their user satisfaction level.
You can also assess their product details, such as features, tools, options, plans, pricing, and many more. See if the application can customize some of its processes to guarantee it fits your own business processes.
If you would like to quickly locate the best Customer Support Software according to our experts we advise you check out the following services: Zendesk, Freshdesk Omni, Freshdesk.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
All the data, facts and experiences that we presented in this table were collated from official company websites, promotional resources available online, actual experience from real clients as well as our individual direct use of every solution by an expert. We pay a lot of attention to thoroughly analyze each app, as a result we not only test it internally, but we also compare our observations with opinions of other people from the SaaS community.
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