Nicereply
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customers can rate and comment on emails from you
- Detailed API
- Detailed statistics on ratings
- Integration with help-desk systems
- Redirecting to arbitrary website after rating
- Simple customization of rating page
Pricing Info
Pricing Info
Nicereply offers three plans and a 30-day free trial on all accounts:
Mini
- $49/month
- 100 ratings received
Start
- $99/month
- 250 ratings received
Grow
- $199/month
- 1000 ratings received
Business
- $299/month
- 2500 ratings received
Integrations
Integrations
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
- A unique ticket ID in ticket URL
- It has unique identifiers for agents, e.g. jack-daniels or 348592
- It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
Nicereply Comparisons
Popular Nicereply Alternatives

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Pricing:
Starting from $19.50
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Conversation Analytics
- Keyword Spotting
- Marketing Call Tracking
- Geo Contact
- Call Management
- Smart Routing
- Call Center
- Call Security
Pricing Info
CallTrackingMetrics Essentials Plan
- Basic Call Tracking For Businesses
- $19.50 Per Month – Monthly Subscription Fee
- $ 2.50 Per Month – Local Numbers
- $ 4.50 Per Month – Toll Free Numbers
- $ 0.045 Per Minute – Local Inbound
- $ 0.065 Per Minute – Toll Free Inbound
- $ 0.050 Per Minute – Outbound Calls
- $ 0.018 Per Text
- Unlimited Users
- Various User Access Levels
- API Access
- Local & Toll Free Tracking Numbers in 40 Countries
- Record Calls
- Port Numbers (USA/CA Only)
- Track Online Or Offline Advertising Channels
- Calls Matched to Website Visitor And Ad Click
- Call Whispers
- Forward Calls To Landline. Mobile, Or Softphone
- Route Calls By Schedule
- Route Calls By IVR
- Virtual Voicemail Boxes
- Conference Calls
- Score, Convert, and Tag Calls
- Call Scripts
- Softphone
- Call Tracking Reports By Advertisement Source
- Calls By Keyword, Ad Group, Or Campaign
- Call Center Reports
- ROI Reporting
- Call Notifications
- Google Analytics Integration
- Google AdWords Integration
- WordPress Integration
- Zapier Integration
- Kissmetrics Integration
- Live Listen – $ 0.01
- Call Insights Premium Caller ID – $ 0.20
- Spam Detective – $ 0.02
- Transcriptions With Keyword Spotting – $ 0.08
- Call Encryption – $ 0.01
- FormReactor Embeddable Forms
- Forms Trigger Phone Calls And Notifications
- Receive/Send Text Messages/Multimedia
- Text Notifications
CallTrackingMetrics Advanced Plan
- Call Center and Agency Features
- $ 99.00 Per Month – Monthly Subscription Fee
- $ 1.50 Per Month – Local Numbers
- $ 2.25 Per Month – Toll Free Numbers
- $ 0.035 Per Minute – Local Inbound
- $ 0.050 Per Minute – Toll Free Inbound
- $ 0.029 Per Minute – Outbound Calls
- $ 0.013 Per Text
- Unlimited Users
- Various User Access Levels
- API Access
- Agency Account Structures
- Local & Toll Free Tracking Numbers in 40 Countries
- Record Calls
- Port Numbers (USA/CA Only)
- Track Online Or Offline Advertising Channels
- Calls Matched to Website Visitor And Ad Click
- Call Whispers
- Geo Contact
- Forward Calls To Landline. Mobile, Or Softphone
- Route Calls By Schedule
- Route Calls By IVR
- Virtual Voicemail Boxes
- Conference Calls
- Score, Convert, and Tag Calls
- Call Scripts
- Softphone
- Smart Routing
- Geo Routing
- Call Queues
- Post Call Agent Survey
- Hold Patterns (Music,Voiceover, etc.)
- Auto Dialer
- Call Tracking Reports By Advertisement Source
- Calls By Keyword, Ad Group, Or Campaign
- Call Center Reports
- ROI Reporting
- Call Notifications
- Agency Reporting
- Real-time Agent Dashboard
- Custom Fields
- Google Analytics Integration
- Google AdWords Integration
- WordPress Integration
- Zapier Integration
- Kissmetrics Integration
- Optimizely Integration
- HubSpot Integration
- Salesforce Integration
- Stripe Integration
- CAKE Integration
- Marin Integration
- Marketo Integration
- Kenshoo Integration
- Unbounce Integration
- Bizible Integration
- Maxymiser Integration
- Aquisio Integration
- Live Listen – $ 0.00
- Call Insights Premium Caller ID – $ 0.12
- Spam Detective – $ 0.01
- Transcriptions With Keyword Spotting – $ 0.05
- Call Encryption – $ 0.005
- Agency White Labeling – $99 one time setup and $49 Per Month
- FormReactor Embeddable Forms
- Forms Trigger Phone Calls And Notifications
- Receive/Send Text Messages/Multimedia
- Text Notifications
- Schedule Bulk Text Messaging
CallTrackingMetrics Elite Plan
- Customized For High Volume Customers
- Contact CTM Sales For Pricing Details
- Unlimited Users
- Various User Access Levels
- API Access
- Agency Account Structures
- Local & Toll Free Tracking Numbers in 40 Countries
- Record Calls
- Port Numbers (USA/CA Only)
- Track Online Or Offline Advertising Channels
- Calls Matched to Website Visitor And Ad Click
- Call Whispers
- Geo Contact
- Forward Calls To Landline. Mobile, Or Softphone
- Route Calls By Schedule
- Route Calls By IVR
- Virtual Voicemail Boxes
- Conference Calls
- Score, Convert, and Tag Calls
- Call Scripts
- Softphone
- Smart Routing
- Geo Routing
- Call Queues
- Post Call Agent Survey
- Hold Patterns (Music,Voiceover, etc.)
- Auto Dialer
- Call Tracking Reports By Advertisement Source
- Calls By Keyword, Ad Group, Or Campaign
- Call Center Reports
- ROI Reporting
- Call Notifications
- Agency Reporting
- Real-time Agent Dashboard
- Custom Fields
- Google Analytics Integration
- Google AdWords Integration
- WordPress Integration
- Zapier Integration
- Kissmetrics Integration
- Optimizely Integration
- HubSpot Integration
- Salesforce Integration
- Stripe Integration
- CAKE Integration
- Marin Integration
- Marketo Integration
- Kenshoo Integration
- Unbounce Integration
- Bizible Integration
- Maxymiser Integration
- Aquisio Integration
- Live Listen – customized
- Call Insights Premium Caller ID – customized
- Spam Detective – customized
- Transcriptions With Keyword Spotting – customized
- Call Encryption – customized
- Agency White Labeling – customized
- FormReactor Embeddable Forms
- Forms Trigger Phone Calls And Notifications
- Receive/Send Text Messages/Multimedia
- Text Notifications
- Schedule Bulk Text Messaging
Integrations
CallTrackingMetrics supports the following integrations:
- Google Analytics
- Google AdWords
- WordPress
- Zapier
- Kissmetrics
- Optimizely
- HubSpot
- Salesforce
- Stripe
- CAKE
- Marin
- Marketo
- Kenshoo
- Unbounce
- Bizible
- Maxymise
- Aquisio
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ACADIA Healthcare, SearchKings, Morgan&Morgan
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A robust call tracking and call center software that automatically tracks, analyzes, and reports calls and tracking sources to improve ROI and marketing campaign.
Company Email
info@calltrackingmetrics.com
Contact No.
Company's Address
877 Baltimore Annapolis Blvd.
Suite 207
Severna Park, MD 21146
CallTrackingMetrics Comparisons
Popular CallTrackingMetrics Alternatives
No Customer Support Software will be able to cover all the needs of a company. Though key features of Nicereply and CallTrackingMetrics are obviously a priority you should also thoroughly explore the integrations offered by each app. Quote frequently you will already be working with various kinds of SaaS software in your company and it’s definitely better to choose products that integrate well with each other. If you do that you will be able to be certain of a reliable transfer of information between your teams and apps, which can significantly reduce time devoted to migrating between one software and the next.
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