What is better ngDesk or Vivantio? The ideal CRM Software is a service that can handle your company’s specific needs. It is possible to determine which alternative works really with your business if you examine numerous products before you decide which one is the best.
As an example, ngDesk and Vivantio are scored at 8.0 and 8.4, respectively, for all round quality and performance. Similarly, ngDesk and Vivantio have a user satisfaction rating of N/A% and 93%, respectively, which reveals the general satisfaction they get from customers. Better yet, get in touch with a current customer of the software and ask for their comments regarding the software in question.
Those of you who don't have much time or need a Customer Service Software advice from our experts might want to examine these top choices for this year: Salesforce Service Cloud, Freshdesk Omni, Freshdesk.
ngDesk offers a free web widget for a ticket submission form that integrates into a customer’s website. It also integrates with the following:
Twitter
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ngDesk is a free, cloud-based customer support software that combines automated incident alerting and ticket management into one, easy to use application.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
The products compared on this page are merely a sliver of our complete CRM Software category and you should keep in mind that there could be more reliable alternatives out there. If you want to make sure you make the optimal decision for your company we strongly urge you to analyze more software first. You can also consider to consult our top 10 CRM Software list to find out which solutions are now the highest-ranking ones and dominate the market.
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