ngDesk vs bpm'online CRM 2026 Comparison

NOAWARDS
YET

SmartScore™

8.0

User Satisfaction

N/A

Pricing:

free

Pricing Model

ngDesk

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

ngDesk

List of Features

IBM’s Watson Tone Analyzer
Live Performance Metrics
Multichannel Support
On-Call Schedules
Ticket Management
Auto-Escalation
Monitors
Notifications
Triggers
SLAs
Team Inbox
Workflows
Custom Forms

Pricing Info

ngDesk

Pricing Info

ngDesk is a free-to-use support application, and there are no enterprise pricing plans to worry about. Here is what you get:

IBM’s Watson Tone Analyzer
Live Performance Metrics
Multichannel Support
On-Call Schedules
Ticket Management
Auto-Escalation
Monitors
Notifications
Triggers
SLAs
Team Inbox
Workflows
Custom Forms

Learn more about ngDesk pricing

Integrations

ngDesk

Integrations

ngDesk offers a free web widget for a ticket submission form that integrates into a customer’s website. It also integrates with the following:

Twitter
Facebook

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

phone

live support

training

tickets

General Info

ngDesk is a free, cloud-based customer support software that combines automated incident alerting and ticket management into one, easy to use application.

Company Email

[email protected]

Contact No.

+1-855-425-5258

Company's Address

400 North St., Paul Street
Dallas TX
USA

ngDesk Comparisons

Name

Comparision

ngDesk vs Insightly Comparison for 2026

ngDesk vs Kickserv Comparison for 2026

ngDesk vs Birdeye Comparison for 2026

ngDesk vs Freshservice Comparison for 2026

ngDesk vs Pipedrive Comparison for 2026

ngDesk vs Microsoft Dynamics GP Comparison for 2026

ngDesk vs bpm'online CRM Comparison for 2026

ngDesk vs Method:CRM Comparison for 2026

ngDesk vs Communifire Comparison for 2026

ngDesk vs Zoho CRM Comparison for 2026

Popular ngDesk Alternatives

Product Name

Score

ngDesk Alternatives 2026 - Best Similar Software 9.7

ngDesk Alternatives 2026 - Best Similar Software 8.6

ngDesk Alternatives 2026 - Best Similar Software 8.5

ngDesk Alternatives 2026 - Best Similar Software 8.2

ngDesk Alternatives 2026 - Best Similar Software 8.0

bpm’online CRM

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

bpm’online CRM

List of Features

Customer Data Management integrated with Twitter, Facebook, and LinkedIn
Lead Management with export function (MS Excel, website, other sources)
Time Management and Communications that syncs with Google Calendar, MS Outlook and popular schedulers
Sales Management for opportunity, quota, pipeline, projections, and forecasts
Document Management compatible with MS Word
Knowledge Management online library
Marketing Management for multi-channel campaigns, audience segmentation, budget planning, track responses, and ROI estimation
Analytics with real-time diagrams, customizable reports, and dashboards
Administrative Tools with wizards to manage lookups, data fields, and processes without programming
bpm’online CRM mobile apps for iOS and Android devices

Bpm’online offers different pricing packages for sales, marketing, and service. You can also integrate all three modules into a single CRM bundle and get an estimate for it from the vendor. There is also a free trial available. You can easily sign up for bpm’online free trial here.

Pricing for Sales Module

Team Package – $25/user/month (cloud)

Ideal for small and medium businesses with direct sales teams
Out-of-the-box process for opportunity management: from lead to contract

Commerce Package – $30/user/month (cloud)

Ideal for e-commerce
A complete set of tools for short sales cycle and e-commerce

Enterprise Package – $50/user/month (cloud) or $850/user (on-site)

Developed for medium and large enterprises to manage multiple sales channels including field force, wholesale distribution, e-commerce, and POS.
Sophisticated tools to manage all sales channels: direct and channel sales, e-commerce, field sales and POS.

Pricing for Marketing Module

Active Contact Package

Cloud – $27 (1000 active contacts/month billed annually)
Active contact is a contact included in one or more campaigns within a 12-month period
Up to 365 emails per year can be sent to one active contact
Custom pricing with the purchase of 50,000+ active contacts

User License

Cloud – $50/user/month billed annually
On-site – $850 per license/lifetime
With the purchase of 1000 active contacts the first license is free

Pricing for Service Module

Customer Center Package

Cloud – $35/user/month
On-site – $600 per user
Ideal for companies looking to automate helpdesk and contact center operations
A set of tools to deliver excellent customer service and manage omnichannel communications

Service Enterprise Package

Cloud – $50/user/month
On-site – $850 per user
Ideal for medium and large businesses who want to automate internal and external operations and ITIL processes.
Sophisticated tools to manage a complete service cycle, and provide exceptional service and support to customers and internal users.

Learn more about bpm'online CRM pricing

bpm’online CRM

Integrations

bpm’online CRM offers open API options that allows it to be integrated with virtually any third-party application. Be it phone systems and social listening tools or analytics programs and ERP applications, this can blend seamlessly with your preferred business systems. Among the products you can integrate it with are:

Twitter
Facebook
Google Contacts
Google Calendar
LDAP
IMAP
MS Exchange
Google Maps
OpenStreetMap
MailChimp
Mandrill
MS Outlook
MS Word
MS Excel
SmartCloud Connect

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Bayer, PepsiCo, Allianz, Heineken, Telia Sonera, SpecTec, QNAP, ABLV, Starcom MediaVest, Yandex, Pelco, ZyXEL, VimpelCom, Thurava

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

phone

live support

training

tickets

General Info

Bpm'online is a leading software platform that focuses on business process automation and CRM.

Company Email

[email protected]

Contact No.

+1 617 765 7997

Company's Address

280 Summer St., 6th Floor,
Boston, MA 02210

bpm’online CRM Comparisons

Name

Comparision

bpm’online CRM vs Insightly 2026

bpm’online CRM vs Pipedrive 2026

bpm’online CRM vs PHC FX 2026

bpm’online CRM vs Method:CRM 2026

bpm’online CRM vs Base CRM 2026

bpm’online CRM vs Birdeye 2026

bpm’online CRM vs Freshservice 2026

bpm’online CRM vs Samanage 2026

bpm’online CRM vs Zoho CRM 2026

bpm’online CRM vs Pipeliner 2026

Popular bpm’online CRM Alternatives

Product Name

Score

bpm’online CRM Alternatives 2026 - Best Similar Software 8.8

bpm’online CRM Alternatives 2026 - Best Similar Software 8.6

bpm’online CRM Alternatives 2026 - Best Similar Software 8.1

bpm’online CRM Alternatives 2026 - Best Similar Software 8.0

bpm’online CRM Alternatives 2026 - Best Similar Software 7.5

In case you are still having doubts about which service will perform best for your business it may be a sound idea to investigate each service’s social metrics. Such metrics are quite often an indicator of how popular each software is and how big is its online presence. For instance ngDesk Twitter account has currently 15 followers. At the same time bpm'online CRM Twitter is followed by 2278 users.

Page last modified 2026-03-04

Compare ngDesk vs bpm’online CRM

bpm’online CRM

SmartScore™

User Satisfaction

Pricing:

Pricing Model

Pricing Model

List of Features

List of Features

Pricing Info

Pricing Info

Integrations

Integrations

Languages Supported

Prominent Clients

Available Devices

Company Size

Available Support

General Info

Company Email

Contact No.

Company's Address

ngDesk Comparisons

Popular ngDesk Alternatives

SmartScore™

User Satisfaction

Pricing:

Pricing Model

List of Features

Pricing Info

Integrations

Languages Supported

Prominent Clients

Available Devices

Company Size

Available Support

General Info

Company Email

Contact No.

Company's Address

bpm’online CRM Comparisons

Popular bpm’online CRM Alternatives

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