What is better bpm'online CRM or Samanage? Assessing products to find the best CRM Software does not always have to be complicated. On our review platform, you can easily match bpm'online CRM and Samanage and quickly analyze their differences. We allow you to examine their features, supported devices, customer support, pricing rates, terms, plus more.
It's also possible to compare their overall score (9.3 for bpm'online CRM vs. 8.9 for Samanage) and overall customer satisfaction level (100% for bpm'online CRM vs. 98% for Samanage). Take your time and assess your leading alternatives and find out which one is right for your company. Similarly, you have to assess the software company’s credibility; can they be relied upon and will they still be around a few years from now?
Currently, the best services in our CRM Software category are: HubSpot Smart CRM, Freshsales, Salesforce CRM.
Bpm’online offers different pricing packages for sales, marketing, and service. You can also integrate all three modules into a single CRM bundle and get an estimate for it from the vendor. There is also a free trial available. You can easily sign up for bpm’online free trial here.
Pricing for Sales Module
Team Package – $25/user/month (cloud)
Ideal for small and medium businesses with direct sales teams
Out-of-the-box process for opportunity management: from lead to contract
Commerce Package – $30/user/month (cloud)
Ideal for e-commerce
A complete set of tools for short sales cycle and e-commerce
Enterprise Package – $50/user/month (cloud) or $850/user (on-site)
Developed for medium and large enterprises to manage multiple sales channels including field force, wholesale distribution, e-commerce, and POS.
Sophisticated tools to manage all sales channels: direct and channel sales, e-commerce, field sales and POS.
Pricing for Marketing Module
Active Contact Package
Cloud – $27 (1000 active contacts/month billed annually)
Active contact is a contact included in one or more campaigns within a 12-month period
Up to 365 emails per year can be sent to one active contact
Custom pricing with the purchase of 50,000+ active contacts
User License
Cloud – $50/user/month billed annually
On-site – $850 per license/lifetime
With the purchase of 1000 active contacts the first license is free
Pricing for Service Module
Customer Center Package
Cloud – $35/user/month
On-site – $600 per user
Ideal for companies looking to automate helpdesk and contact center operations
A set of tools to deliver excellent customer service and manage omnichannel communications
Service Enterprise Package
Cloud – $50/user/month
On-site – $850 per user
Ideal for medium and large businesses who want to automate internal and external operations and ITIL processes.
Sophisticated tools to manage a complete service cycle, and provide exceptional service and support to customers and internal users.
bpm’online CRM offers open API options that allows it to be integrated with virtually any third-party application. Be it phone systems and social listening tools or analytics programs and ERP applications, this can blend seamlessly with your preferred business systems. Among the products you can integrate it with are:
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Please pay attention to the fact that even though both bpm'online CRM and Samanage may have a top quality set of features each solution could be designed for a different company size. If you are studying different apps you may want to focus on a business size they are meant for. Certain elements might scale up effectively for huge enterprises but if you run a small or mid-sized business it’s often better to stay away from paying for complex functionalities that you might never have a chance to use.
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