What is better Nectar Desk or Genesys Cloud? Reviewing products to get the best Customer Support Software does not always have to be complicated. On our review platform, you can easily match Nectar Desk and Genesys Cloud and right away evaluate their distinct features. We allow you to check their capabilities, supported devices, customer support, prices, terms, and many more.
You can also compare their overall score (8.0 for Nectar Desk vs. 9.0 for Genesys Cloud) and overall customer satisfaction level (97% for Nectar Desk vs. 93% for Genesys Cloud). Devote time to review your leading alternatives and find out which one is ideal for your company. You should also assess the software company’s credibility; can you count on them and will they still be operating a few years from now?
In case you you want to quickly locate the top Call Center Software according to our review team we recommend you try out these services: JustCall, Freshdesk Contact Center, Zendesk.
Nectar Desk offers an all-in-one enterprise pricing plan at $50 per user per month. Features include instant number purchasing, custom messages and music, custom business hours, call queues, interactive voice response (IVR), call recordings, your own IP/soft phone, omnichannel support, CRM integrations, live chat, and advanced analytics.
Nectar Desk integrates with the following business systems and applications:
Zendesk
Active Campaign CRM
Teamwork Desk
Pipedrive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Partizan Cloud, CanaFlora
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nectar Desk is a tool that provides you all of the standard features of call center software: IVR, Extensions, Call Recordings, Local and Toll-Free numbers, and more.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
In the event you are still having doubts about which software will perform best for your business it may be a good idea to check out each service’s social metrics. Such metrics are frequently a way to see how popular each service is and how extensive is its online presence.For instance, if you look at Nectar Desk LinkedIn profile you’ll find out that they are followed by 53 users. In case of Genesys Cloud the number of followers on their LinkedIn page is 113607.
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