NABD System
vsOnSIP
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Unified Dashboard
- Case Management tools
- 24/7 Service center
- Productivity tools
- Collaboration tools
- Advanced Analytics and Insights
- Mobility
- Integrated Live Chat
- Integration
Pricing Info
Pricing Info
NABD System provides a fully packed free edition and two paid plans.
Free Edition
- Self Service Help Center
- Capture Cases from email – 1 inbox
- Capture Cases from Facebook – 1 page
- Capture Cases from Twitter – 1 account
- Live Chat – 3 agents
- 1StopDesk channel
- Dynamic Routing Rules and automatic case assignment
- Load Balancing across Agents/Users
- Knowledge Base ( Public + Internal )
- Basic SLA
- Automatic Escalation notifications for SLA violation
- Full life-cycle Case Management
- Extended case management to front office and back office users
- Extended case management to external entities
- Basic Ticketing workflow
- ISO Standard workflow
- Case Assessment
- Case Investigation
- Root Cause Analysis
- Corrective Action
- Preventive Action
- Customer Satisfaction & Feedback
- Business hours and work schedule
- Case Escalation
- Automatic email notification
- Convert Cases to KB articles
- Add Public and private notes to cases
- Export cases
- Tasks multi-assignments
- Next Best Action for Agents
- Workflow Automation Rules
- Multi-Language Support
- Link Cases
- MS Word correspondence template
- email correspondence template
- Facebook correspondence template
- Twitter correspondence template
- Manual and Automated correspondences
- Corporate and Personal Customer Support
- Preferred language interface
- Social Media login ( FB – TW – g+)
- Knowledge Base search
- Provide Auto suggested solutions for customers
- Customer dashboard
- Custom case data scope for corporate customer users
- Basic Reports
- SSL encryption
- Role Based Authorization
- User Data Scope Management
- User Access Rights management
- Audit Log
- Customer/Contact Profiling
- User Profile Definition
- User Group Definition
- Multi Department Management
- Product/Service Catalog
- Product/Service Group definition
- Hide contact information based on privacy settings
- Maximum number of Agents – 3
- User Dashboard
- Executive Dashboard
- Agent Calendar
- Agent work queue
- Reminder
- To-do List
- Follow up
- Alerts
- Agents Localization Support
- user defined case views
- Pre-defined responses
- Quickly respond or add case notes from pre-defined templates to common service requests
- Internal Live Chat
- Mobile Optimized interface
- Rebranding
- Storage Quota – 5GB
- Guided On-boarding Process
- Self-service Full knowledge base
- Email Support
Professional – $30/user/month
- All Free features, plus:
- Capture Cases from email – 3 inbox
- Capture Cases from Facebook – 3 page
- Capture Cases from Twitter – 3 account
- Live Chat – Unlimited agents
- Native mobile apps
- Sentiment Analysis
- 5 Customized Reports & Analytics
- Case Customization
- 8×5 Chat Support
- 8×5 Phone Support
Enterprise – $60/user/month
- All Professional features, plus:
- Capture Cases from email – Unlimited
- Capture Cases from Facebook – Unlimited
- Capture Cases from Twitter – Unlimited
- Live Chat – Unlimited agents
- Business Process Management(BPM) customization
- Work Order Management
- Whitelist
- Tracking Website Online Visitors
- 20 Customized Reports & Analytics
- Active Directory integration
- Integration and Connectors
- 20 GB Storage Quota
- 24×7 Chat Support
- 24×7 Phone Support
Integrations
Integrations
NABD System features an extensive RESfil APIs for seamless integrations with the leading business systems and applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Alex Bureau, Power Jet, TRANS MISR
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A suite of customer service solutions that can be configured to deliver optimum customer support via multiple channels.
Company Email
sales@nabdsys.com
Contact No.
Company's Address
8 Sayadla Buildings, Smouha, No. 605, Alexandria, Egypt
NABD System Comparisons
Popular NABD System Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Personal attendant
- Auto attendant
- Voicemail
- Groups
- Web video calling
- Web voice calling
- Business hour rule
- Webphone
- SIP domain hosting
- Web calls links
- Multiparty video
- Call parking
- Enhanced music on hold
- Busy lamp field
- Announcements
- Dial by name directory
- Call recording
Pricing Info
OnSIP provides a detail enterprise pricing structure with multiple plans:
Free @ $0
- Up to 100 users
- Web voice calling
- Web video calling
- Multiparty video
- Unlimited extensions
- Web call buttons
- Web call links
- Web phones
- Presence
- Slack integration
- Chrome extension
- Zendesk integration
- Business hour rules
- SIP domain hosting
- Use any SIP phone, app
- Unlimited SIP-SIP internet calling
- Knowledgebase access
- Developer APIs
- Additional A La Carte
Pay as you go @ $0/user/month
- Everything in Free
- External PSTN calling
- Phone, email, ticket, IM support
- 5 voicemail boxes
- 3 auto attendants
- 3 ring groups
- 1 dail by name directory
- 1 announcement
- 5 music on hold channels
- 1 call recording user
Metered user @ $8.95/user/month
- Everything in PAYG
- Ring group
- Announcement
- Busy lamp field
- Call parking
- Voicemail Box
- Auto attendant
- Music on hold channel
- Enhanced music on hold
- Dial by name directory
Unlimited user @ $24.95/user/month
- Everything in Metered plan
- Unlimited standard area calling
- Call recording
Integrations
OnSIP integrates with the following business systems and applications:
- Slack
- Zendesk
- Google Analytics
- Highrise
- Odoo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mozilla, Disqus, Slash Gear
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-based, real-time business phone system designed by Junction Networks for small and medium-sized businesses.
Company Email
sales@onsip.com
Contact No.
Company's Address
Junction Networks
55 Broad Street, 20th Floor
New York, NY 10004
USA
OnSIP Comparisons
Popular OnSIP Alternatives
In case you are still having doubts about which software will work best in your case it may be a sensible idea to analyze each service’s social metrics. These metrics are usually an indicator of how popular a given software is and how big is its online presence.For instance, if you analyze NABD System LinkedIn profile you’ll see that they are followed by 3 people. In case of OnSIP the volume of followers on their LinkedIn page is 1252.
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