What is better MiContact Center or Hybrid.Chat? Today’s businesses require the top Customer Support Software product to remain competitive. On this page we help you with buying the best software, by allowing you to evaluate MiContact Center and Hybrid.Chat down to the very details of their individual modules.
You can even make use of our general scoring values, which rate the software general quality and performance. MiContact Center got a 7.8 score, while Hybrid.Chat has a score of 8.0. Likewise, you can compare their general user satisfaction rating: N/A% (MiContact Center) against N/A% (Hybrid.Chat). Remember to select the software that best addresses your most urgent priorities, not the application with the higher number of features.
At this time, the leading solutions in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
Hybrid.Chat integrates with the following business systems and applications:
Slack
MatterMost
Telegram
HipChat
Facebook
WeChat
SalesForce
Zoho CRM
HighRise
SugarCRM
PipeDrive
HelpDesk
Zendesk
Freshdesk
Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A business chat software that combines the power of intelligent chatbots and human focus. Users can create and deploy chatbots to engage with customers, visitors, and potential customers, providing them with smart responses to their queries.
If you are still having second thoughts about which product will be best for your company it might be a sound idea to examine each service’s social metrics. These metrics are usually a sign of how popular every product is and how large is its online presence.For instance, if you look at MiContact Center LinkedIn page you’ll learn that they are followed by 18771 people. In case of Hybrid.Chat the number of followers on their LinkedIn page is 1.
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