What is better MiContact Center or GoToAssist? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is will work better for your company. For overall product quality, MiContact Center attained 7.8 points, while GoToAssist earned 7.4 points. At the same time, for user satisfaction, MiContact Center scored N/A%, while GoToAssist scored 90%.
Information regarding their characteristics, tools, supported platforms, customer support, plus more are provided below to help you get a more precise review. Keep in mind to get only the functions your company needs so you don’t waste resources for functions that you won’t be using.
In case you you would like to quickly decide on the optimal Customer Support Software according to our experts we suggest you check out these products: Zendesk, Freshdesk Omni, Freshdesk.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
GoToAssist is designed to integrate seamlessly with your company’s existing infrastructure. As new support services and technologies emerge, GoToAssist promises to continue to collaborate closely with leading companies to develop the best integrations, enabling users to leverage the full value of the app.
GoToAssist integrates with top help desk ticketing software apps and customer engagement platforms/communities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chippewa Valley Technical College, Systems Associates, Inc., Solar Transport
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
GoToAssist offers a remote support solution for technicians and IT managers to access and control devices remotely, and remotely configure and reboot devices.
The solutions examined on this page are merely a small part of our entire Customer Support Software category and you should remember that there may be more desirable services out there. If you want to make sure you make the wisest choice for your team we definitely encourage you to analyze more solutions first. It may also be a good idea to study our top 10 Customer Support Software list to learn which software are in the current year the highest-ranking ones and leaders in the market.
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