What is better Medallia or getReply? Various businesses require different types of Customer Support Software. To understand well which one meets your requirements, consider evaluating various solutions feature by feature an taking into consideration their terms and costs. Similarly, you will get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system.
The results are: Medallia (6.8) vs. getReply (6.0) for total quality and performance; Medallia (98%) vs. getReply (100%) for user satisfaction rating. Analyze their strong and weaker points and find out which software is a better option for your company. An effective, simple tactic is to list the advantages and disadvantages of both services next to each other and find out which solution comes on top.
We know that not all businesses have the time to try out a wide range of various products, so we created a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
You don’t want simply a wide range of features and scalable pricing packages from a credible Customer Support Software. Almost as essential as main features is a top-notch customer support. You want to make sure that when you have any questions about Medallia or getReply, or you face some problems, or perhaps you’ll need to ask for a specific change or functionality beneficial to your company you can rely on a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are offered. What is more, it’s a major asset if you can benefit from personal training or at the very least a knowledge base you can use.
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