What is better Medallia or ClickDesk? A good way to find the correct Customer Support Software product for your organization is to compare the solutions against each other. Here you can compare Medallia and ClickDesk and see their capabilities compared thoroughly to help you select which one is the superior product.
Likewise, you can compare their overall ratings, such as: overall score (Medallia: 6.8 vs. ClickDesk: 8.6) and user satisfaction (Medallia: 98% vs. ClickDesk: 93%). Browse through their distinctive features and similarities and see which one outperforms the other. Likewise, anticipate the state of what your business will be in years to come; will your company outgrow the app in the next 3-5 years?
If you have to quickly decide on the more reliable Customer Support Software according to our review team we suggest you check out one of these products: Freshdesk Omni, Zendesk, Freshdesk.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
No Customer Support Software will be perfect enough to cater to all the needs of a specific team. While main features of Medallia and ClickDesk are important you should also carefully study the integrations offered by each app. Quote frequently you will already be using some other SaaS software in your company and it’s definitely more beneficial to select solutions that integrate well with one another. With that approach you can be certain of a reliable exchange of data between your teams and apps, which can really reduce time devoted to migrating between one product and the other.
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