What is better ManageEngine ServiceDesk Plus or Zendesk Sell? Today’s corporations require the best CRM Software product to continue to be competitive. On this page we help you with choosing the right solution, by allowing you to compare ManageEngine ServiceDesk Plus and Zendesk Sell down to the very details of their individual offers.
You can also check our total scoring values, which rate the software overall quality and performance. ManageEngine ServiceDesk Plus got a 8.7 score, while Zendesk Sell has a score of 9.2. Likewise, you may compare their general user satisfaction rating: 100% (ManageEngine ServiceDesk Plus) against 98% (Zendesk Sell). Remember to select the software that best answers your most crucial issues, not the software with the higher number of features.
We did our best to review all popular Service Desk Software products available on the market, but among them these three deserved our special attention: Freshservice, Zendesk, LiveAgent.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Both ManageEngine ServiceDesk Plus and Zendesk Sell were tested by a group of independent SaaS experts who prepared a thorough analysis of all core aspects of every software. Their final rating was calculated by means of unique SmartScore system that calculates a separate partial score to every element like: main functionalities, customer support, mobile support, security, customer satisfaction as well as media presence. We know useful features are not the only aspect important to a business so we make sure we pay attention to all sides of a app before calculating its final score.
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