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Compare ManageEngine ServiceDesk vs Zendesk Sell

What is better ManageEngine ServiceDesk or Zendesk Sell? Specific firms need different types of CRM Software. To find out which solution fits your needs, think about evaluating various options feature by feature along with their conditions and pricing. Likewise, you can get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system.

The results are: ManageEngine ServiceDesk (8.7) vs. Zendesk Sell (9.2) for overall quality and performance; ManageEngine ServiceDesk (100%) vs. Zendesk Sell (98%) for user satisfaction rating. Check out their strong and low points and see which software is a better choice for your company. A simple, practical tactic is to write the advantages and disadvantages of both solutions next to each other and find out which app is better.

We did our best to prepare reviews of all popular Service Desk Software services available on the market, but among all the ones we reviewed these three deserved our special attention: Salesforce Essentials, Zendesk, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Manage the sales process
  • Gain pipeline visibility
  • Seamless mobile sales experience
  • Create flexible and reliable connections
  • Manage customer relationships
  • Communication tools
  • Sync data and tools to simplify selling
  • Lead discovery
  • Lead enrichment
  • Multiple Integrations
  • Discover new prospecting opportunity
  • Enhance productivity
  • Increase conversion

Pricing Info

Zendesk Sell offers a detailed enterprise pricing structure with the following plans:

Team – $25/seat/month (Billed monthly) or $19/seat/month (billed annually)

  • Up to 3 users
  • Email Integration (includes Gmail)
  • Customized sales pipeline
  • Basic sales reporting
  • Admin-only fields
  • Full-featured mobile CRM
  • Click to dial and call recording

Professional – $59/seat/month (Billed monthly) or $49/seat/month (billed annually)

  • Everything in Team
  • Core API
  • Sales goals and forecasting
  • Personalized bulk emailing
  • Zapier integration
  • Advanced call analytics
  • MailChimp integration
  • Unlimited custom fields
  • Unlimited email templates

Enterprise – $125/seat/month (Billed monthly) or $99/seat/month (billed annually)

  • Everything in Professional
  • Customized notifications
  • Product catalog
  • Activity Reports
  • Up to 2 sales pipelines
  • Advanced permissions
  • Power Dialer & Call Scripts
  • Task automation
  • Hubspot integration
  • Lead and deal scoring

Elite – $249/seat/month (Billed monthly) or $199/seat/month (billed annually)

  • Everything in Enterprise
  • Premium CS Support
  • Single sign-on
  • Rep performance dashboard
  • Sales Insights reports
  • Firehose API
  • Search API
  • Unlimited sales pipelines
  • Sync API

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Expensify, Sartorius, Simpleray

Integrations

Zendesk Sell integrates with the following applications:

  • Inbound
  • Amity
  • Attach
  • Bedrock Data
  • BuzzBoard
  • ClearGraph
  • Domo, Dotmailer
  • Dropbox
  • Facebook
  • Flatly
  • Front
  • Google Drive
  • Full Contact
  • Harvest
  • Google Productivity Apps
  • Kustomer
  • HubSpot
  • MailChimp
  • Launchcloud
  • Outlook
  • Marketo
  • PandaDoc
  • NiftyQuoter
  • PieSync
  • Paycove
  • Reply
  • QuickBooks
  • Slemma
  • Slack
  • Trello
  • Tidio
  • Wishpod
  • Userlike
  • Wufoo
  • Woodpecker
  • Zapier
  • Xero
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intuitive, web-based sales CRM platform built specifically for B2B and B2C sales professionals.

Company Email

press@getbase.com

Contact No.

Company's Address

Zendesk Sell,
Mountain View, CA
USA

All the data, information and opinions that we provided in this comparison were gathered from official company websites, marketing resources available online, real-life experience from real clients as well as our personal direct use of every product by an expert. We pay a lot of attention to thoroughly study each product, as a result we not only test it ourselves, but we also match our observations with experiences of other members from the B2B community.

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