What is better ManageEngine ServiceDesk Plus or SAP Sourcing CLM? It’s a good idea to use our scoring system to give you a general idea which Contract Lifecycle Management (CLM) Software product is more suitable for your company. For overall product quality, ManageEngine ServiceDesk Plus earned 8.7 points, while SAP Sourcing CLM gained 8.5 points. At the same time, for user satisfaction, ManageEngine ServiceDesk Plus scored 100%, while SAP Sourcing CLM scored 100%.
Specifics of their functions, tools, supported platforms, customer service, etc. are available below to provide you with a more precise analysis. Don’t forget to get only the features that you need so as not to waste money for functions that you won’t be using.
Right now, the top products in our Service Desk Software category are: Freshservice, Zendesk, LiveAgent.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
SAP Sourcing CLM offers SAP’s traditionally flexible pricing scheme, where plans are tailored individually for each user in order to meet his most specific needs. Contact the company for enterprise pricing or more product details.
SAP Sourcing CLM is a platform that works on ensuring process visibility and compliance in contract management. Available for on-premise and cloud-hosted deployment, it comes equipped with features for file documentation, auctions hosting, compliance management, and more.
You shouldn’t count on just a broad set of useful tools and adjustable pricing plans from a reliable Contract Lifecycle Management (CLM) Software. Almost as crucial as main features is a trustworthy customer support. You want to ensure that when you have any questions about ManageEngine ServiceDesk Plus or SAP Sourcing CLM, or you struggle with some problems, or maybe you’ll want to ask for a specific update or feature beneficial to your company you can trust in a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you can benefit from individual training or at the very least a knowledge base you can use.
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