What is better ManageEngine ServiceDesk Plus or Miradore? With a wide range of functions, pricing, terms, and more to compare, choosing the best IT Asset Management Software for your company is tough. However making use of our system, it's easy to match the characteristics of ManageEngine ServiceDesk Plus and Miradore including their general SmartScore, respectively as: 8.7 and 8.8 for overall score and 100% and 100% for user satisfaction.
You can also review them feature by feature and see which software is a better fit for your company. Keep in mind to ask for a trial version first prior to opting in for a plan to experience how the solution can benefit you in real scenarios.
Our experts made sure to review all popular Service Desk Software solutions available on the market, but among all the ones we reviewed these three deserved our special attention: Freshservice, LiveAgent, Zendesk.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Miradore offers Free and Premium plans. Pricing is based on the number of devices you need to support. The free version is also available for startups and small companies with basic requirements.
Free – $0
Stay up-to-date with your device fleet and secure an unlimited number of devices for free.
Unlimited Devices
Device Inventory
Lock & Wipe Device
Reset Passcode
Configuration for Passcode
User Import
Android Enterprise and Zero-Touch
Samsung Knox Mobile Enrollment
Apple Business Manager
Dashboard and Analytics
Premium – $3.30 per device / month
Gain full control over devices and automate device management across multiple platforms.
All Free features +
Kiosk Mode and Other Usage Restrictions
Deploy applications
Patch management for Windows
Blacklist and whitelist applications
Deploy apps purchased from Apple Business or School Manager
Managed Google Play Store application deployment
Manage any device (f.ex. monitors, printers, VR headsets and other peripheral devices)
Drive encryption for workstations
Secure Container
Data management (File deployment, contacts)
Automate application deployment
Automate deployment of configuration profiles
Automate deployment of files
Automate deployment of web shortcuts or Web Clips
Create business policies based on device/user grouping
Web service API
Define permissions based on device groups
Access to MSP portal for managing multiple Miradore sites
Premium+ – $4.75 per device / month
Everything in Premium, PLUS integrations to streamline device workflows, and natively integrated remote support.
An easy-to-use mobile device management solution that offers scalable features to manage devices easier, faster, and more cost-efficiently. It provides application management, user provisioning, group policies, patch management, and automation features.
In the event you are still having doubts about which app will perform best for your company it may be a sound idea to investigate each service’s social metrics. These metrics are frequently an indicator of how popular each software is and how wide is its online presence. For instance, in case of Facebook ManageEngine ServiceDesk Plus has 15368 likes on their official page while Miradore profile is liked by 11113 people.
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