What is better ManageEngine ServiceDesk Plus or ALVAO? Different organizations need different types of Customer Support Software. To find out which one meets your requirements, think about reviewing various options feature by feature along with their terms and costs. Similarly, you will get a quick idea of their overall performance and customer feedback by having a look at our smart scoring system.
The results are: ManageEngine ServiceDesk Plus (8.7) vs. ALVAO (8.7) for total quality and performance; ManageEngine ServiceDesk Plus (100%) vs. ALVAO (96%) for user satisfaction rating. Analyze their strong and weaker points and decide which software is a better choice for your company. One simple but effective tactic is to write the strengths and weaknesses of both services next to each other and see which app comes on top.
In the event you need to quickly find the best Service Desk Software according to our review team we advise you try out one of these services: Freshservice, LiveAgent, Zendesk.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
ALVAO is an IT service management and enterprise service management platform that helps Microsoft business users enhance productivity while improving processes.
It may not always be enough to just compare ManageEngine ServiceDesk Plus and ALVAO with one another. Even though reliable functionalities, cost and user comments are all important and should be considered when making a final choice, you should also check out the recognition and awards claimed by each service. In many cases a less popular service may turn out to be an amazing choice that was a winner of many industry awards such as our Great User Experience Award which reveals that despite limited market popularity it’s a worthy rival to the solutions that dominate the market.
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