What is better ManageEngine ServiceDesk Plus or Agiloft? If you wish for an effective Contract Lifecycle Management (CLM) Software product for your enterprise you have to remember to assess a wide range of options. It doesn’t have to be challenging, and can be as easy as matching their functions in a table like the one below. You will also get a quick idea how each product operates. As an example, on this page you can see ManageEngine ServiceDesk Plus’s overall score of 8.7 and compare it against Agiloft’s score of 8.0; or ManageEngine ServiceDesk Plus’s user satisfaction level at 100% versus Agiloft’s 100% satisfaction score.
The assessment will help you find out the pros and cons of each application, and decide which matches your requirements better. On top of the rich features, the software which is simple and intuitive is always the better choice.
In case you you would like to quickly find the optimal Service Desk Software according to our experts we recommend you take a look at one of these solutions: Zendesk, LiveAgent, Freshservice.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
You don’t want just a wide range of functionalities and flexible pricing plans from a popular Contract Lifecycle Management (CLM) Software. Almost as essential as core features is a top-notch customer support. You want to guarantee that if you have any questions about ManageEngine ServiceDesk Plus or Agiloft, or you face some problems, or maybe you’ll want to request a specific change or feature useful to your company you can count on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are available. What is more, it’s a major asset if you can enjoy individual training or at the very least a knowledge base you can use.
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