What is better ManageEngine ServiceDesk Plus or Agiloft? Today’s businesses want the top Contract Lifecycle Management (CLM) Software product to stay competitive. On this page we help you with choosing the best service, by allowing you to assess ManageEngine ServiceDesk Plus and Agiloft down to the very details of their individual offers.
You can even examine our total scoring values, which rate the software general quality and performance. ManageEngine ServiceDesk Plus got a 8.7 score, while Agiloft has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: 100% (ManageEngine ServiceDesk Plus) against 100% (Agiloft). Don’t forget to choose the application that best matches your most urgent needs, not the software with a lot of features.
At the moment, the leading solutions in our Service Desk Software category are: Freshservice, Zendesk, LiveAgent.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
When you choose a product that you believe will be an actual asset for your company you shouldn’t just limit yourself to what experts have to say about it. In many cases individual experience with the solution may be different, depending on your own goals and requirements. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each service to give you a quick overview of how actual users of ManageEngine ServiceDesk Plus and Agiloft estimate their experience with the software. Our algorithm is built around complex analysis of product mentions on other websites, social media as well as blogs, so you will get a comprehensive and credible overview of what other clients think about every service. In this example ManageEngine ServiceDesk Plus has a total satisfaction rating at 100% while for Agiloft 100% of people claim they had a positive experience with it.
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