What is better LiveOps or Symphony Summit? When you compare LiveOps and Symphony Summit, you can actually see which Customer Support Software product is the more suitable choice. This ensures that your organization can get the most productive and useful software. You can examine the details, like available tools, costs, plans offered by each vendor, offer conditions, etc.
We also let you check their total scores to know which one seems to be better. LiveOps has 7.1 points for overall quality and 99% rating for user satisfaction; while Symphony Summit has 8.0 points for overall quality and 100% for user satisfaction. You can also check which vendor is more reliable by sending an email request to both vendors and find out which company replies faster.
In the event you need to quickly identify the top Customer Support Software according to our review team we suggest you check out the following solutions: Freshdesk Omni, Zendesk, Freshdesk.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
Contact Symphony Summit for enterprise pricing information and other product details on. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Symphony Summit Service Management offers the following integration options:
REST API
DB
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NEC, Deloitte, Panasonic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SUMMIT’s ITIL 2011 certified Service Management is an intelligent solution that leverages the latest advancement in technology such as Mobility, Analytics and Automation.
If you test different Customer Support Software solutions you shouldn’t simply study their features list and offered pricing plans. Pay attention to the fact that the solution should be meeting your requirements and business so the more flexible their offer the better. Find our what systems are supported by LiveOps and Symphony Summit and make sure you will obtain mobile support for whichever devices you work on in your company. You should also find out which languages and countries are supported, because this might be a deal breaker for many businesses.
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