What is better LiveOps or ALVAO? You can use our scoring system to provide you with a general idea which Customer Support Software product is more suitable for your business. For overall product quality, LiveOps earned 7.1 points, while ALVAO received 8.7 points. Meanwhile, for user satisfaction, LiveOps scored 99%, while ALVAO scored 96%.
Information regarding their features, tools, supported platforms, customer service, etc. are available below to help you get a more versatile review. Don’t forget to get only the functions your company needs to avoid wasting money for functions which are redundant.
In case you you need to quickly find the more reliable Customer Support Software according to our review team we recommend you try out these services: Zendesk, Freshdesk, Freshdesk Omni.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
ALVAO is an IT service management and enterprise service management platform that helps Microsoft business users enhance productivity while improving processes.
It may not always be sufficient to just compare LiveOps and ALVAO with each other. While reliable tools, cost and customer reviews are all crucial and should be taken into account when making a final decision, you should also pay attention to the recognition and awards claimed by each product. Very often a less known solution may turn out to be an excellent choice that was a winner of many industry awards such as our Exceptional Customer Support Award which proves that in spite of limited market presence it’s a worthy contender to the apps that dominate the market.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
