LiveAgent
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Ticket Management
- Universal inbox
- Ticketing
- Hybrid ticket stream
- Automated ticket distribution
- Rules
- Time Rules
- Responsibility
- Departments
- Tags
- Service-Level-Agreement (SLA)
- Business hours
- Contact groups
- Contacts
- Agents
- Companies
- Contact fields
- Ticket fields
- SPAM filters
- Pause
- Filters
- Notes
- Ticket/Customer insights (CRM)
- Canned messages (Macros)
- Predefined answers
- Attachments
- Email notifications
- Agent collision detection
- Agent ranking
- Contact forms
- Contact form gallery
Live Chat
- Real-time chat
- Proactive chat invitations
- Chat button gallery
- Chat invitation gallery
- Chats overview
- Chat history
- Online visitors
- Chat distribution
- Real-time typing view
Social
Reporting
- Analytics overview
- Performance report
- Agent ranking overview
- Department report
- Tag reports
- SLA Compliance report
- SLA Log report
- Agent availability
- Agent report
- Channel report
Support Portal
- Customer portal
- Knowledgebase
- Forum
- Feedback & Suggestions
Gamification
- Gamification
- Rewards & Badges
- Levels
- Benchmarks and Leaderboards
Multilingual
- 39 translations available
- Language adaptable widgets
Pricing Info
Pricing Info
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following plans are available:
Free: – $0
- 7 days ticket history
- 1 Incoming email acc.
- 1 Outgoing email acc.
- 1 Chat button
- 1 Custom filter/agent
- Customer portal
- Knowledge base
- White Glove Setup
Small Plan: $9/agent/month
- 1 Incoming email account
- 1 Outgoing email account
- 1 Live chat button
- Chat satisfaction surveys
- 1 API key + integration
- Knowledge base
- Customer Service
- White Glove Setup
Medium Plan: $29/agent/month
- Everything in Small plan
- Call center support
- 10 departments
- Interactive voice response
- Product training
- Custom domain hosting
- 20 Event rules
- 10 Time rules
- 5 SLA levels
Large Plan: $49/agent/month
- Everything in Medium plan
- 1 Whatsapp account
- 30 departments
- Multi-Knowledge base
- Senior account manager
- 2 Knowledge bases
- 100 Event rules
- Time report
- 10 SLA levels
- Audit log
Enterprise: $69/agent/month
- Includes all features from the Large plan
- Dedicated key account manager
- Priority support
- Assisted Whatsapp integration
- Custom billing setup
- Scheduled release management
- Service review call and reports
- Up to 40 custom roles
- Multileveled knowledge base
- Assisted channels integration
Integrations
Integrations
LiveAgent supports over 195+ integrations including all major services, such as:
- Slack
- Shopify
- Pipedrive
- AWeber
- GetResponse
- MailChimp
- 2Checkout
- Braintree
- MagentoGo
- Opencart
- PrestaShop
- 3dcart
- Shopify
- CS-Cart
- Bigcommerce
- Actinic
- Fortune 3
- Volusion
- CoreCommerce
- X-Cart
- Adobe Business Catalyst
- Wordpress
- Joomla
- Drupal
- Weebly
- Wix
- GoDaddy
- SquareSpace
- Web.com
- Express Engine
- Highrise
- Nicereply
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
Company Email
support@liveagent.com
Contact No.
Company's Address
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
LiveAgent Comparisons
Popular LiveAgent Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Email shares
- Unlimited questions per survey
- Advanced skip logic
- Display logic
- Classic and chat-like survey interfaces
- File upload capability
- Automatic save and resume for respondents
- Multi-lingual survey support
- Customizable survey redirect options
- Multiple ‘Thank You’ pages for varied responses
- Use of variables/hidden fields for personalized surveys
- Scoring system for quizzes and assessments
- Interactive quizzes and assessments
- Expressions/formula field for complex calculations
- 360-degree feedback collection
- NPS Workflows, Trends & Dashboards, Sentiment Analysis, and Word Cloud for comprehensive analysis
- Robust contact management
- Multi-channel survey distribution
- Custom design and white-labeling options
- Detailed response management
- Comprehensive reports and insights
- Password-protected surveys for security
- Omnichannel experience management
- Real-time analytics and reporting
- Integration with CRM and marketing tools
- Automated workflows for efficient survey management
- API access for custom integrations
Pricing Info
Pricing starts at $19/month for the basic plan. Pricing can also be customized based on your specific needs.
SurveySparrow’s Flexible and Customized Pricing Approach
SurveySparrow has evolved its pricing strategy to focus on flexibility and customization, catering to the unique needs of both small businesses and large enterprises. Instead of fixed pricing plans, they now offer a personalized quote system to ensure that each customer receives a pricing structure that aligns perfectly with their specific requirements and usage scale.
Personalized Quote System
- Customized Pricing: SurveySparrow invites potential customers to request a personalized quote, ensuring that the pricing aligns with their individual needs, scale of use, and specific features required.
- Tailored to Your Needs: Whether you’re a small business or a large enterprise, SurveySparrow’s team will work with you to understand your survey needs and usage patterns, providing a pricing plan that fits your scenario.
- Flexible Solutions: The focus is on offering scalable solutions, whether you need basic survey functionalities or advanced features for extensive data collection and analysis.
Integrations
SurveySparrow offers the following native integrations:
- HubSpot
- Slack
- Intercom
- Salesforce
- MailChimp
- Rybbon
- Stripe
- Zapier
- Google Analytics
- Facebook Pixel
- Google Sheets
- AWeber
- Google Tag Manager
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Amazon, SAP, Deloitte
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A leading survey and feedback management software that lets you collect feedback naturally, gain insights, and make better decisions.
Company Email
support@surveysparrow.com
Contact No.
Company's Address
2345 Yale St FL 1
Palo Alto, CA 94306
SurveySparrow Comparisons
Popular SurveySparrow Alternatives
If you are still having doubts about which product will be best in your case it might be a sensible idea to check out each service’s social metrics. These metrics are usually a sign of how popular a given app is and how extensive is its online presence. For instance, in case of Facebook LiveAgent has 5047 likes on their official page while SurveySparrow profile is liked by 99 users.
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