What is better Live2Support or CA Service Desk Manager? Finding the perfect Help Desk Software product is all about comparing numerous solutions and determining the top application for your specific needs. Our proprietary algorythm provides you with a brief look at the general rating of Live2Support and CA Service Desk Manager. For general quality and performance, Live2Support scored 8.1, while CA Service Desk Manager scored 8.5. On the other hand, for user satisfaction, Live2Support earned 100%, while CA Service Desk Manager earned 99%.
Below you can also verify their functions, terms, plans, etc. to find out which program will be more appropriate for your situation. An important element to evaluate is if the software allows you to toggle on/off limitations on different types of users to protect any critical business data.
Those of you who want to save some time or could use a Help Desk Software advice from our team may want to investigate these top choices for the current year: Freshdesk, Zendesk, Salesforce Service Cloud.
Live2Support supports integrations with the following business systems and applications:
Google Analytics
Salesforce
SugarCRM
GTalk
Joomla
Drupal
WordPress
Zen Cart
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
MinutesMatter, Helpline Law, Indastro, Indo Asia Tours
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
Both Live2Support and CA Service Desk Manager were evaluated by a panel of reliable SaaS experts who carried out a thorough examination of all key elements of each service. Their total score was calculated using our unique SmartScore model that gives a separate partial score to every element like: main features, customer support, mobile device support, security, client satisfaction and media presence. Here at FinancesOnline we know useful features are not the only factor crucial to a company so we do our best to pay attention to all facets of a app before giving it a final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
