Compare Satsum vs. Lithium

Getting the most appropriate Customer Experience Management Software for your organization is hard with so many features, options, and offers to check. However, using our website will help you to streamline the necessary steps by reading all major products in one place. As an illustration, you can match Lithium and Satsum for their functions and overall scores, namely, 8.8 and 5.9, respectively. Similarly, you can compare which product has superior general user satisfaction rating: 98% (Lithium) and 89% (Satsum) to learn which product is the better option for your company. Don’t simply choose the solution with the cheapest price, but the one that gives the best value. People who want to save some time or want a Social Media Management Software suggestion from our team may want to try out these top choices for the current year: Facebook Pages Manager, HubSpot Marketing, Hootsuite.





Satsum screenshot Lithium screenshot
Pricing Details

Our Score

Our Score

5.9 ?

Our Score

8.8 ?

Client Experience

Client Experience

Client Experience

89% ?

Client Experience

98% ?




By quote

Pricing Model

Pricing Model

Monthly payment | Quote-based Quote-based
Complete Review

Complete Review

General Description

General Description

Satsum is a Customer Experience Management software that is designed to help businesses to increase customer loyalty and referrals.
Lithium provides businesses with effective social media tools to manage their social media presence, reach out and engage customers, and gather intelligent data.
Useful Links
Customer Support

Customer Support

Live Support
Ticket Training
Pricing Details

Pricing Details

Learn more about Satsum pricing Learn more about Lithium pricing
Available Plans

Available Plans

Satsum offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plans for your company:

SIMPLY FEEDBACK– $45/month per touch point

  • Net Promoter Score
  • Email feedback
  • Web feedback
  • Custom branding

ACTIONABLE FEEDBACK-$76/month per touch point

Everything in simply feedback, plus:

  • Advanced data capture
  • Key drivers analysis
  • Integrations

IMPACT-$154/month per touch point

Everything in actionable feedback, plus:

  • Real-time customer recovery
  • Premium support
  • Success program

ENTERPRISE – by quote

Contact in case you need to:

  • Want to rack over 10000 responses
  • Have specific customer requirements
  • Need bespoke integrations

Contact Lithium to request enterprise pricing details. Lithium offers various social media management products designed to address various business requirements.


Online Communities – Transform your website into a social destination.

  • Lithium Social Intelligence
  • Premium Gamification
  • Value Analytics and Benchmarking
  • Mobile/Responsive
  • Social Contests
  • Bulk Data API

Social Media Management

Social Publishing – Publish social content to drive deeper engagement in half the time.

  • Global Content Calendar
  • Campaign Planning
  • Content & Posting recommendations
  • Roles, workflows & approvals
  • Social Marketing Analytics
  • Reporting APIs

Social Response – Manage social customer service at scale while improving quality.

  • Response Analytics
  • Mobile Application
  • Enterprise Level Workflows
  • Support for Facebook Messenger
  • Support for Twitter Customer Feedback
  • CRM and Reporting APIs


  • All features, plus
  • Tribal Knowledge Base
  • Crowdsourced Ideas
  • Experts
  • CRM Integrations
  • Shared Dashboard
  • Monitor Wall
List of Features

List of Features


  • Drive improvement
  • Trend analysis
  • Multi-channel collection
  • Dashboard
  • Action management
  • Automatic survey creation
  • Real-time survey evolution
  • Survey length control
  • Automatic feedback email
  • Embedded surveys
  • Embed survey to your website or page
  • Net Promoter Score  (NPS)
  • NPS improvement analysis
  • Average satisfaction score
  • Feedback filter
  • Maximum number of feedback


  • Forums
  • Contests
  • Crowdsourced Ideas
  • Blogs Ratings & Reviews
  • Groups
  • Q&A
  • Tribal Knowledge Base
  • Gamification
  • Photos & Videos
  • Value Analytics
  • Mobile Agent
  • Expert Resources
  • Approvals
  • Custom Integration
  • Clear Ownership
  • Social Web Analytics
  • Custom Social Reports and Exports
  • Agent Productivity and Workload Monitor


Satsum integrates with the following business systems and applications:

  • MailChimp
  • Zapier
  • Magneto
  • Shopify
  • Zendesk
  • Salesforce
  • Desk
  • Stripe
  • WordPress

Lithium integrates with the following business systems and applications:

  • Facebook
  • Twitter
  • Google+
  • Microsoft
  • Salesforce
  • Klout
  • Social networks
Available Languages

Available Languages

English English
Company Size

Company Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

225 Bush St., 15th Floor
San Francisco, CA 94104
Popular Customers

Popular Customers

Nitro Digital, Intercontinetal Hotels Group, Sooqini Sony, Skype, Barclaycard, Symantec
Phone No.

Phone No.

Available Devices

Available Devices

Vendor Email

Vendor Email
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Popular Alternatives

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If you research different Customer Experience Management Software apps you shouldn’t simply explore their features list and offered pricing plans. Keep in mind the app should be meeting your standards and team so the more flexible their offer the better. Learn which systems are supported by Lithium and Satsum and make sure you will get mobile support for whatever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, because this might be a deal breaker for many businesses.