What is better LANDESK Service Desk or Wix Answers? With different functionalities, pricing, details, and more to check, finding the right Help Desk Software for your company is hard. Nevertheless making use of our system, you can easily match the characteristics of LANDESK Service Desk and Wix Answers together with their general rating, respectively as: 8.0 and 8.9 for overall score and 94% and 100% for user satisfaction.
You can also assess them feature by feature and see which program is a more effective fit for your company. Don’t forget to use a free trial first prior to subscribing to get a firsthand experience how the software can help you in real scenarios.
In the event you would like to quickly find the best according to our review team we suggest you examine the following services: .
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
All the data, information and opinions that we presented in this analysis were taken from official vendor websites, advertising materials available online, real-life experience from real clients as well as our personal hands-on use of every service by an expert. We put a lot of effort to comprehensively test each product, therefore we not only analyze it internally, but we also compare our observations with opinions of other people from the SaaS community.
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