UseResponse
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- User-friendly web-based help desk ticket submission
- Automated email notifications when tickets updated
- Ticket tracking and history
- Self support channels for end users who want to fix issues on their own
- Customizable fields, status, priorities and workflows
- Integrated dashboard for easy monitoring and management
- Email and RSS subscription to threads, forums, and online communities
- Knowledgebase with entries searchable via category and keyword
- Integrated Screenshot capture tool
Pricing Info
Pricing Info
Here is the KronoDesk cost information:
KronoDesk offers 8 pricing plans, details are described below.
Free. This 30-day, 3-agent trial version lets you feel and experience the benefits of KronoDesk.
Single. 1 agent, unlimited customers, unlimited tickets. Available at $19.99 / month
3-User. 3 agents, unlimited customers, unlimited tickets Available at $69.99 /month
5-User. 5 agents, unlimited customers, unlimited tickets Available at $99.99/ month
10-User .10 agents, unlimited customers, unlimited tickets. Available at $159.99 / month
20-User. 20 agents, unlimited customers, unlimited tickets. Available at $199.99 / month
50-User. 50 agents, unlimited customers, unlimited tickets. Available at $399.99/ month
100-User.100 agents, unlimited customers, unlimited tickets. Available at $599.99 / month
Integrations
Integrations
- Spira Team
- Email integration
- MS Office 2010/2013 (Prerequisite: Microsoft VSTO 10.0 – x86 | x64)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Norkom Technologies, Deutsche Bank, Dolby, EA Sports
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.
Company Email
sales@inflectra.com
Contact No.
Company's Address
8121 Georgia Ave, Suite 504, Silver Spring, MD 20910-4957, United States of America
KronoDesk Comparisons
Popular KronoDesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Customer Feedback
- Roadmaps
- Custom Workflows
- Help Desk System
- Task Management
- Smart Automation
- Knowledge Base
- Targeted Content
- Omnichannel Support
- Live Chat Widget
Pricing Info
UseResponse provides three pricing plans for you to choose from if you want to access and use all the tools included in the software suite.
Here are the details of each plan:
Basic Cloud – $49/2 support agents/month or $490/2 support agents/year
- 1 Help Center
- Unlimited Users, Requests
- 10,000 Daily API Requests
- Feedback System
- Help Desk + Live Chat
- Knowledge Base Software
- Basic SSO
Enterprise Cloud – $149/2 support agents/month or $1,490/2 support agents/year
- Unlimited Centers
- Unlimited Users, Requests
- Unlimited Daily API Requests
- All Basic Cloud Features Plus:
- Multilingual Portals
- SLA Management
- Business Hours
- Extended Analytics
Enterprise On-Premise – $4,800/support agents/year
- Installed on your Server
- Custom Add-ons
- 100% Open Code
- Premium Support
- Updates
Integrations
UseResponse integrates with the following messaging apps and third-party tools:
- Skype
- Viber
- FB Messenger
- Telegram
- VK
- Zapier
- Slack
- Salesforce
- Jiraa
-
Confluence
-
Hubspot
-
Wordpress
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IBM, Cisco, cPanel
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
UseResponse is a self-hosted customer feedback system for all types of businesses and communities.
Company Email
support@useresponse.com
Contact No.
Company's Address
UseResponse Inc.
39 E. Broadway APT. B1
Long Beach, NY, 11561
USA
UseResponse Comparisons
Popular UseResponse Alternatives
In case you continue having second thoughts about which product will perform best in your case it may be a sensible idea to investigate each service’s social metrics. These metrics are quite often a sign of how popular a given app is and how big is its online presence. For example, in case of Facebook KronoDesk has 140 likes on their official page while UseResponse profile is liked by 319 users.
Page last modified