What is better Kommunicate or Giosg? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Kommunicate earned 8.7 points, while Giosg earned 8.4 points. At the same time, for user satisfaction, Kommunicate scored 96%, while Giosg scored 82%.
Details about their functions, tools, supported platforms, customer support, and more are provided below to provide you with a more correct assessment. Remember to choose only the functions your business requires so as not to waste money for tools which are redundant.
We are aware that not all companies have the time to scrutinize a large number of different services, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
If you are still having doubts about which app will work best in your case it might be a sensible idea to check out each service’s social metrics. Such metrics are quite often a way to see how popular every product is and how big is its online presence. For example, in case of Facebook Kommunicate has 414 likes on their official profile while Giosg profile is liked by 284 people.
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