What is better Kommunicate or CloudBerry Remote Assistant? Buying the most effective Customer Support Software product is all about cross-checking different solutions and identifying the top software for your specific needs. Our exclusive system provides you with an instant look at the general rating of Kommunicate and CloudBerry Remote Assistant. For all round quality and performance, Kommunicate scored 8.7, while CloudBerry Remote Assistant scored 8.8. On the other hand, for user satisfaction, Kommunicate earned 96%, while CloudBerry Remote Assistant earned 100%.
Below you can also check their features, terms, plans, etc. to see which software will be more suitable for your company. One key feature to check is if the software can enable/disable restrictions on various types of users to protect any confidential corporate data.
In the event you want to quickly decide on the more reliable Customer Support Software according to our review team we advise you examine these services: Freshdesk, Zendesk, Freshdesk Omni.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
CloudBerry Remote Assistant integrates with the following business systems and applications:
CloudBerry Managed Backup service
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Windows software for remote control and desktop sharing. The solution is designed to quickly and securely access and control a remote desktop or server computer over the Internet.
You should keep in mind that while both Kommunicate and CloudBerry Remote Assistant may provide a top quality set of features every software may be created for a different company size. If you are comparing features you may want to focus on a business type they are meant for. Certain features might scale up efficiently for big enterprises but if you have a small or medium company it’s usually more sensible to avoid paying for customized functionalities that you may never use.
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