Kayako
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Support ticketing with email integration
- Fully featured live chat for your customer service portal and website
- Real-time visitor tracking
- Real-time messaging for help center and website
- Set SLAs to keep on top of customer conversations
- Phone call tracking and recording
- Enhanced self-service portal
- Advanced ticket workflows, rules and automations
- Customizable tickets, chats and customers
- Custom fields to collect all information needed
- Enhanced customer and organization profiles for CRM
- Multiple-plan support
- Ticket reply and resolution deadline management
- Set business hours for accurate performance tracking
- Slack integration
- Automatic escalation rules to prevent unaddressed customer queries
- Mobile apps for iOS, Android, Windows and Blackberry
- Mobile live chat with the Jabber gateway
- 100+ out-of-the-box help desk reports
- Custom reports via Kayako Query Language
- Schedule reports are automatically sent to your inbox
- Multi-lingual customer support and localizations
- Customizable look and feel of the help desk
- Strong support for ecommerce to increase sales and improve loyalty
- Intuitively designed Help Center enable customers to help themselves
- Rich customer and organization profiles
- Simple webhook integration to push customer data into Kayako
- Shared inbox enhances collaboration
Pricing Info
Pricing Info
Free
- Up to 3 agents
- Live chat and email
- Basic Help Center
- 600+ integrations with Zapier
Inbox – $9/agent per month
- All Free features, plus:
- Email, chat and social
- Basic Help Center
- Assignment rules
- Insights
- Collision prevention
- Reply-only macros
Team – $15/agent per month
- All Inbox Features, plus:
- Support workflow
- SLA and business hours
- Advanced Insights
- Macros
- Single sign-on
Growth – $29/agent per month
- All Team features, plus:
- Powerful automation
- Custom views, fields, and forms
- Custom reporting
- Multi-brand, multi-language
- Advanced Help Center customization
- Organization profiles
Scale – $59/agent per month
- All Growth features, plus:
- Advanced workflow customization
- Internal Help Center
- Shared organizations
- Custom security policies
- Custom roles and permissions
- Salesforce integration
Enterprise – Custom pricing starts at $90/agent
Integrations
Integrations
- 123FormBuilder
- ActiveCampaign
- Basecamp
- BigCommerce
- Campaign Monitor
- Chargebee
- Chargify
- Constant Contact
- Customer Thermometer
- Dropbox
- Drupal
- Eventbrite
- Flowdock
- Freshbooks
- Geckoboard
- GetResponse
- GitHub
- Gmail
- G Suite
- Google Analytics
- Google Calendar
- Google Drive
- Help Desk Migration
- Hootsuite
- HubSpot CRM
- Infusionsoft
- InsightSquared
- Intercom
- JIRA Software
- Joomla
- MailChimp
- Marketo
- Microsoft Dynamics CRM
- Microsoft Outlook
- Nicereply.com
- Nimble
- Pardot
- PayPal
- Pipedrive
- Pivotal Tracker
- Podio
- Quickbooks
- Recurly
- Salesforce
- SalesforceIQ
- SAML Single Sign-on
- Shopify
- Slaask
- Slack
- Stripe
- Sugar CRM
- SurveyGizmo
- SurveyMonkey
- SyncDojo
- Teamwork Projects
- Trello
- Typeform
- Webhooks
- WHMCS
- WooCommerce
- WordPress
- Wufoo
- Xero
- Yammer
- More apps from Kayako community
- REST API integrates with your apps and backend systems
- Zapier
- Zoho CRM
- Zuora
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Company Email
sales@kayako.com
Contact No.
Company's Address
Kayako
Fourth floor, Midland Financial Centre 21-22
G.T. Road Jalandhar, Punjab 144001
India
Kayako Comparisons
Popular Kayako Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Realtime Visitor Monitoring
- Monitor Website Traffic in Real-time
- Fast and Easy Navigation
- Block IP Address
- Chat invitation
- Extensive Visitor Information System.
- Chat History of every visitor comes to your website
- Web Base Interface for monitoring and chatting
- Stand Alone Application for monitoring and chatting
- Foot Prints
- Call Back & Call Back History
Chatting with your visitors
- One to One Text Chat with WebSite Visitors
- One Support Operator can Accept Multiple Chat Request
- No Visitor Log-in or Sign-up Required
- Chat History Pop-up on Initiating Chat
- Serving Web Pages to Online Customers
- Pre-written or Standardized Responses
- Smilies (Emoticons) during chat
- File Transfer during chat
- Co-Browsing during chat session
- Customize Pre & Post Chat form
- Leave Message form (if support operators offline)
- Multiple Support Operators Sharing Chat Session
- Typing Status Alerts
Look & Feel Customization
- Fully Customizable Visitor Chat Windows
- Ready Made Chat Windows Templates
- Customizable Offline Message Form
- Show visitor position in Chat Queue
- Customizable Online and Offline Graphics
- Graphics Customization at the Departmental and Page Level
- Visitor Window Language Customization.
- Language Support in Email Messaging
Preferences & Setting Control
- Fast and Easy Integration
- Live Support Through more than One Department
- Department Based Chat Session
- Show visitor Queue Number in chat waiting status
- Maximum waiting time by visitor in queue
- Language Customization
- Enable time base chat session
- Operators auto logout from application
- Auto Greeting Message on chat pick for every operator
Supervising & Reporting
- Administrative and Moderator Privileges
- Administrator Chat Monitoring and Live Support
- PPC Tracking
- Chat Transcripts of All Chat Sessions, search, email etc.
- Chat Sharing, Chat Transfer and Messaging to another Support Operator
- Administrator/Supervisor Monitoring of Running Chat Session and Participation
- Operator Assessment/ Performance Reports and Time Logs of Live Support Service
- Google Analytics Integration
Value Added Features
- Local Time Integration
- Pass Custom Variables form Your Web Pages
- Post Chat Survey
- SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions
- Pro-Popup or Change Visitor Page without chat
- Third Party Integration
- Chat Routing
- Gtalk integration for smart support
- CRM integration (Salesforce and Sugar CRM)
- Plug-ins for CMS, E-commerce and Blogging Platforms
- Sticky Notes, To-do List, Calender
- Spell Checker (8 Languages)
Pricing Info
Live2Support offers three product plans and three payment schedules for each package.
Bronze Package
- Monthly: $9.99 per month
- Quarterly: $25 per quarter
- Yearly: $95 per year
Includes:
- 1 Operator
- Unlimited Chats
- Dual Interface (Web Based & Desktop)
- Multiple Website Monitoring
- Extensive Visitor Information
- Basic Reporting
Silver Package
- Monthly: $19.95 per month
- Quarterly: $55 per quarter
- Yearly: $179 per year
Includes:
- 1 + 1(Free) Operator (2 Operators)
- Unlimited Proactive Chats
- Multiple Location Chat Icon
- File Transfer During Chat
- IP Blocking
- Advanced Reporting
Gold Package
- Monthly: $39.95 per month
- Quarterly: $110 per quarter
- Yearly: $380 per year
Includes:
- 2 + 1(Free) Operators (3 Operators)
- $13 /Mo Per Additional Operator
- Integration with All Popular CRMs
- Department based Chat Session
- Chat Transfer Between Support Operators
- Enterprise Reporting
Integrations
Live2Support supports integrations with the following business systems and applications:
- Google Analytics
- Salesforce
- SugarCRM
- GTalk
- Joomla
- Drupal
- WordPress
- Zen Cart
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
MinutesMatter, Helpline Law, Indastro, Indo Asia Tours
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
Company Email
salesoffice@live2support.com
Contact No.
Company's Address
47-47 36th Street, Suite # 20442, Long Island City, NY 11101
Live2Support Comparisons
Popular Live2Support Alternatives
When you research different Customer Support Software software you shouldn’t just explore their list of features and offered pricing plans. Keep in mind the service should be meeting your requirements and business so the more flexible their offer the better. Learn what systems are supported by Kayako and Live2Support and ensure you will get mobile support for whatever devices you work on in your company. You should also learn which languages and geographies are supported, because this may be a key element for many companies.
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