What is better Kayako or Glassix? With different features, pricing, terms, and more to check, determining the best Customer Support Software for your organization is challenging. However making use of our system, you can easily match the characteristics of Kayako and Glassix together with their general score, respectively as: 9.0 and 8.6 for overall score and 95% and 96% for user satisfaction.
You can also review them feature by feature and see which program is a better fit for your company. Keep in mind to get a trial version first prior to getting a plan to see how the solution can help you in practical situations.
Right now, the best services in our Help Desk Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Glassix integrates with the following business applications:
Salesforce
Zapier
HubSpot
Oracle CRM
Slack
The software is also equipped with an open API, allowing smooth integration with any product with an open API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nintendo, Avis, Estee Lauder
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Glassix offers unparalleled customer service automation, employing advanced AI technology to simplify interactions, enhance efficiency, and provide exceptional support experiences.
No Customer Support Software will manate to solve all the requirements of a business. Even though key features of Kayako and Glassix should matter you should also carefully study the integrations provided by a given solution. In many cases you will already be using other types of SaaS software in your company and it’s always more beneficial to choose apps that integrate well with each other. That way you will be able to be certain of a reliable transfer of data between your teams and software used, which can significantly reduce time wasted on migrating between one product and the other.
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