What is better Kayako or Gladly? If you’re having a difficult time selecting the best Customer Support Software product for your needs, we suggest that you compare the available software and find out which one offers more advantages. In particular, here you can review Kayako (overall score: 9.0; user rating: 95%) vs. Gladly (overall score: 7.4; user rating: N/A%) for their overall performance.
You can also see which one provides more features that you need or which has more suitable pricing plans for your current situation. Having a clear table to compare their features will significantly improve the chances of finding the appropriate product for your company. Take a closer look at other aspects of the software like ease-of-use, adaptability, scalability, and pricing terms.
We realize that not all people have the time to examine a wide range of various services, so we prepared a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Zendesk, Freshdesk, Salesforce Service Cloud.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
Every time you choose a software that you think will work best for your company you shouldn’t only focus on what reviewers have to say about it. Quite frequently individual experience with the software will vary, depending on your own preferences and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for every product to give you a quick overview of how actual users of Kayako and Gladly estimate their experience with the app. Our algorithm is based on advanced analysis of product appearances on other websites, social networks and blogs, so you are going to get a comprehensive and reliable overview of what other users think about every service. In this case Kayako got a total satisfaction rating at 95% while for Gladly N/A% of people say they had an enjoyable experience with it.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
